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Forum Newbie
Group: Customers
Last Login: 8/18/2007 9:39:41 AM
GenoPro Version: 2.0.0.9
Posts: 6,
Visits: 28
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| I have been having a problem with changing information. When I change a birthdate & save it, it is not there the next time I go back into the program - it reverts to the original information. Also, comments and pictures I have added and saved are disappearing - I can look at the information several times and then all of a sudden next time I open it, they are gone. Is anyone else having this problem? Any suggestions?? Thanks
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Legendary Master
Group: Administrators
Last Login: Yesterday @ 8:36:46 AM
GenoPro Version: 2.0.1.6
Posts: 3,534,
Visits: 14,913
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You are welcome to send me a sample file with a step-by-step scenario and I will investigate what's going on.
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Forum Newbie
Group: Customers
Last Login: 8/18/2007 9:39:41 AM
GenoPro Version: 2.0.0.9
Posts: 6,
Visits: 28
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| Which e-mail address do I send it to? tede
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Legendary Master
Group: Administrators
Last Login: Yesterday @ 8:36:46 AM
GenoPro Version: 2.0.1.6
Posts: 3,534,
Visits: 14,913
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I was able to add a picture and change the date of birth to the files you sent me. I sent you the modified .gno files as email attachments.
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Forum Newbie
Group: Customers
Last Login: 8/18/2007 9:39:41 AM
GenoPro Version: 2.0.0.9
Posts: 6,
Visits: 28
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| I can add pictures and make changes too but the program doesn't save them. We have added pictures numerous times only to find them gone the next day. Same with comments. We have spent hours putting in comments only to find them gone the next time we open the file. We have even generated reports and printed them and the next day everything in the comment section was gone. Ted
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Legendary Master
Group: Administrators
Last Login: Yesterday @ 8:36:46 AM
GenoPro Version: 2.0.1.6
Posts: 3,534,
Visits: 14,913
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Something else is overwriting the .gno files, perhaps a backup-restore system, or something like that.
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Forum Newbie
Group: Customers
Last Login: 8/18/2007 9:39:41 AM
GenoPro Version: 2.0.0.9
Posts: 6,
Visits: 28
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| How can I rectify this? Ted
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Famous Writer
Group: Customers
Last Login: Today @ 6:09:04 AM
GenoPro Version: 2.0.1.6
Posts: 314,
Visits: 1,950
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tede (8/17/2007)
How can I rectify this? Ted You first need to find out what is happening to your files. I suggest you save two copies of your .gno file - one to your usual place, and the other on removable storage (floppy disk, CD/RW, or USB memory stick). When you return to the files, compare the dates and times of the files, and if the one stored on your PC is substantially earlier than the one on the removable storage, then something on your PC is overwriting your .gno file, or preventing a new copy being saved.
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IT Director GenoPro
Group: Customers
Last Login: 2 days ago @ 7:02:01 AM
GenoPro Version: 2.0.1.6
Posts: 458,
Visits: 5,981
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I can also suggest you to use our free service of online backup.
If the facts don't fit the theory, change the facts.
-- Albert Einstein Jean-Claude Morin
Information Technology Director, GenoPro.
http://www.genopro.com
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