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licence key already used for upgrade


https://support.genopro.com/Topic37644.aspx
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By 45389 - Tuesday, January 24, 2017
HI, having upgraded my computer to a win10 machine I came to upgrade but am told that my registration key has been used for an upgrade already, but the email address is slightly wrong ( there is an extra "a"). I seem to think I may have started an upgrade before but 2016 wouldnt run on my old machine and I have no recollection or saved emails for a new registration for genopro 2016. GenoproX looks exciting and is definatly the way I would be headed as we have just found another branch of the family
By GenoProSupport - Wednesday, February 1, 2017
I would like to query our database to recover your key, however I need more information such as your name and/or email address you purchased GenoPro.