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Legendary Master
Group: Administrators
Last Login: Yesterday @ 11:13:07 PM
GenoPro Version: 2.5.0.2
Posts: 3,638,
Visits: 15,173
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Thank for the update and the compliment. Today, I modified the code to improve the error message. One of the routine was returning the "cannot connect" error message when unable to establish a connection for a particular file. With the new error message, it will be much easier for everyone to pinpoint the problem.
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Junior Member
Group: Customers
Last Login: 3/11/2008 5:07:26 AM
GenoPro Version: 2.0.1.4
Posts: 24,
Visits: 111
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| Okay, I hate to be a troublemaker but it's happening again =(. I had that one successful upload, and worked on the tree today and wanted to upload the latest version. I uploaded it as a "Test" and did not overwrite my old one. I cleared the photo cache first and haven't added any new photos since the last successful upload. No good. It uploaded 14 pictures out of 89 and quit, with the same error messages. Is it really an isp problem? I have a broadband 2Mb ADSL connection that seems to be very good. I'm at a loss. Again, sorry to be a pest!
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Legendary Master
Group: Administrators
Last Login: Yesterday @ 11:13:07 PM
GenoPro Version: 2.5.0.2
Posts: 3,638,
Visits: 15,173
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| Clearing the picture cache should not have any effect on publishing. I asked to try just in case, but in theory those two modules (report generator, picture cache) are not related. As for publishing, we have several users who published over 10,000 files, and they never had problems nor been disconnected. One user published for 4 hours straight, uploading 16,000 files and 800 photos, without a missing file or picture. This user had published dozen of times reports taking about two hours to upload, and each time, the upload is successful on the first try. Tomorrow there will be an update, and this update will have better error message. With the new improved error message, I will be able to locate where in the code the upload failed.
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Forum Member
Group: Customers
Last Login: 2 days ago @ 6:09:42 PM
GenoPro Version: 2.0.1.5
Posts: 47,
Visits: 82
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In my opinion it's not necessary to upload picture files greater than 100k.
I try and get mine down to 50kb or less.Pictures the size of 2mb each seem to me to be a joke.
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Legendary Master
Group: Administrators
Last Login: Yesterday @ 11:13:07 PM
GenoPro Version: 2.5.0.2
Posts: 3,638,
Visits: 15,173
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cezary (9/22/2006)
Pictures the size of 2mb each seem to me to be a joke.Today, we have digital cameras producing pictures of sizes over 1 MB, and many individuals are not aware of the size of their images, nor they know how to shrink those pictures. In the future, GenoPro will have an option to create smaller images when publishing online.
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Forum Master
 
Group: Customers
Last Login: Today @ 5:50:33 AM
GenoPro Version: 2.0.1.6
Posts: 758,
Visits: 6,290
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GenoProSupport (9/21/2006)
Tomorrow there will be an update, and this update will have better error message. With the new improved error message, I will be able to locate where in the code the upload failed.
Was there a silent update or will it come later than announced?
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Legendary Master
Group: Administrators
Last Login: Yesterday @ 11:13:07 PM
GenoPro Version: 2.5.0.2
Posts: 3,638,
Visits: 15,173
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Not yet. Yesterday night I did my code review for Beta 18f and found one missing thing requiring several hours of work. It was already 9:30pm and I had no energy to continue (I was tired since had been working over 12 hours on that day). I am hoping to release Beta 18f today. There has been several fixes, including for duplicate places and sources. I have been working on fixing the <NoName> problem for sources.
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Legendary Master
Group: Administrators
Last Login: Yesterday @ 11:13:07 PM
GenoPro Version: 2.5.0.2
Posts: 3,638,
Visits: 15,173
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Beta 18f has better error message. Can you try publishing again. I am curious to see where/how GenoPro fails to upload the photos?
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Junior Member
Group: Customers
Last Login: 3/11/2008 5:07:26 AM
GenoPro Version: 2.0.1.4
Posts: 24,
Visits: 111
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| I just tried to generate the report "Test18f". This was the error message I got: [500.78] Unable to write file 'http://familytrees.genopro.com/denisea3465/Test18f/pictures/ShipManifest14May1911pg0127line23.jpg'.
Unable get HTTP response info (error 12019:13369360) Thank you for your continued assistance!
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Legendary Master
Group: Administrators
Last Login: Yesterday @ 11:13:07 PM
GenoPro Version: 2.5.0.2
Posts: 3,638,
Visits: 15,173
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Unable get HTTP response info (error 12019:13369360) The error 12019 is named ERROR_INTERNET_INCORRECT_HANDLE_STATE, which means the following according to Microsoft: The requested operation cannot be carried out because the handle supplied is not in the correct state. Source support.microsoft.com
Another website claims the error may be caused by transient network issues with the following defintion: Synchronization failed due to a device software error. Contact your network administrator. Source KBalertz.com
The bottom line is this error is some corrupted data. The value 13369360 dependends on the first error 12019 which I have no idea what it means. When you publish, do you always get this error while uploading file ShipManifest14May1911pg0127line23.jpg? If you still get the problem, I am willing to give a try using your complete genealogy tree. You will have to send me everything, including all the pictures.
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