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Forum Newbie
Group: Forum Members
Last Login: 5/6/2007 7:49:28 PM
GenoPro Version: 2.0.0.4
Posts: 2,
Visits: 2
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| Every time I try to print a genogram I get the "illegal operation and the software will be shutdown" message. I need to print these files for a school project urgently. I even tried reinstalling genopro and I am still getting the same message. In the details section it says there is a .dll error. Please help, my project is already late because I can't print them!
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IT Director GenoPro
Group: Customers
Last Login: Yesterday @ 5:29:35 PM
GenoPro Version: 2.0.1.6
Posts: 455,
Visits: 5,950
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| Can you print other documents? For instance are you able to print from notepad or a word processor? Can you specify where you get the 'illegal operation'? Is it during the print preview, is it while clicking on the Print button or somewhere else. Can you copy/paste the entire error message?
If the facts don't fit the theory, change the facts.
-- Albert Einstein Jean-Claude Morin
Information Technology Director, GenoPro.
http://www.genopro.com
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Forum Newbie
Group: Forum Members
Last Login: 5/6/2007 7:49:28 PM
GenoPro Version: 2.0.0.4
Posts: 2,
Visits: 2
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| Yes, I can print from all other programs. It gives me the illegal operation message right after I click the "OK" button on the print screen. It thinks for a second and then the error message pops up. GENOPRO caused a general protection fault
in module DIBENG.DLL at 0003:00003220.
Registers:
EAX=4000040f CS=0397 EIP=00003220 EFLGS=00000246
EBX=00000120 SS=324f ESP=0000bf2e EBP=0000bf32
ECX=0000ffff DS=4bc7 ESI=40005f68 FS=34cf
EDX=0c400000 ES=040f EDI=0000bf80 GS=078f
Bytes at CS:EIP:
67 2e ff 24 4d 72 32 00 00 65 f6 04 80 74 e8 8d
Stack dump:
0000bf80 21f5c0a6 065f5064 078f5f68 4bc70000 00000000 00000000 00020000 5f412d01 01007678 13e20000 0167bff7 52500000 00a401e2 20010788 4bc60030
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Legendary Master
Group: Administrators
Last Login: Yesterday @ 7:57:39 AM
GenoPro Version: 2.0.1.6
Posts: 3,515,
Visits: 14,842
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What printer are using? I cannot find the DIBENG.DLL on my computer...
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IT Director GenoPro
Group: Customers
Last Login: Yesterday @ 5:29:35 PM
GenoPro Version: 2.0.1.6
Posts: 455,
Visits: 5,950
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Forum Writer
Group: Customers
Last Login: 5/22/2007 1:37:08 PM
GenoPro Version: 2.0.0.2
Posts: 55,
Visits: 599
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