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Forum Newbie
Group: Customers
Last Login: 5/20/2008 4:14:21 PM
GenoPro Version: 2.0.1.5
Posts: 2,
Visits: 4
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| I have uploaded several times a new version of my file to genoPro server, but I neither get mail announcement or find an updated file on my site. There are no problems with my mailserver since it works, I have also tried my other mail addresses. My last updated version is from March, and I can't recall chanches after that. I know we have updated my antivirus progrma but what else could be causing this problem?
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Forum Master
 
Group: Customers
Last Login: Today @ 6:25:28 PM
GenoPro Version: 2.0.1.6
Posts: 798,
Visits: 6,831
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Legendary Master
Group: Administrators
Last Login: Today @ 10:00:02 PM
GenoPro Version: 2.0.1.6
Posts: 3,427,
Visits: 14,248
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You are right. We made an upgrade a few days ago to support new features and something is no longer working. We are investigating the problem...
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IT Director GenoPro
Group: Customers
Last Login: Today @ 10:16:21 PM
GenoPro Version: 2.0.1.6
Posts: 444,
Visits: 5,833
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| The problem is now fixed. I have to appologize because the bug was introduced 4 days ago, just before our long week-end (in Canada). This bug affected the "send file" module only. Internally, the server had an error, however was returning "success" to GenoPro. Sending a file should work now. If you have any problem or suggestion regarding our online services, free to write your comments.
If the facts don't fit the theory, change the facts.
-- Albert Einstein Jean-Claude Morin
Information Technology Director, GenoPro.
http://www.genopro.com
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Forum Newbie
Group: Customers
Last Login: 5/20/2008 4:14:21 PM
GenoPro Version: 2.0.1.5
Posts: 2,
Visits: 4
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| Excellent service, now it works immediately! thanks a lot! Greetings from Finland!
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