|
|
|
Junior Member
 
Group: Customers
Last Login: 10/27/2009 6:30:42 AM
GenoPro Version: 2.0.1.5
Posts: 15,
Visits: 73
|
|
| I'm devastated - tell me this is not happening! I can't open my file any more... I should have use backup option as recomended but I wasn't aware of it... Please, please tell me that my file can be recovered! I had 600+ people in that file... urgent help needed!
|
|
|
|
|
IT Director GenoPro
Group: Customers
Last Login: 10/27/2009 1:00:39 PM
GenoPro Version: 2.4.0.3
Posts: 466,
Visits: 6,090
|
|
What error you get when you try to open your .gno file?
If the facts don't fit the theory, change the facts.
-- Albert Einstein Jean-Claude Morin
Information Technology Director, GenoPro.
http://www.genopro.com
|
|
|
|
|
Junior Member
Group: Customers
Last Login: 10/27/2009 6:30:42 AM
GenoPro Version: 2.0.1.5
Posts: 15,
Visits: 73
|
|
Opening file 'D:\moji dokumenti\GenoPro Reports\Dubrovnik.gno'... Reading file 'D:\moji dokumenti\GenoPro Reports\Dubrovnik.gno'... Unable to decompress data - the compression format is unknown or its data is corrupted
|
|
|
|
|
Junior Member
Group: Customers
Last Login: 10/27/2009 6:30:42 AM
GenoPro Version: 2.0.1.5
Posts: 15,
Visits: 73
|
|
| maybe it has something with pics I added, something happened to some of them, bottom part of pic is erased. is there any hope? how incredible stupid of me not to keep backup copy.
|
|
|
|
|
Legendary Master
Group: Administrators
Last Login: Today @ 6:04:03 PM
GenoPro Version: 2.5.0.1
Posts: 3,636,
Visits: 15,145
|
|
Feel free to send me your .gno file as an email attachment and I will take a look at the issue.
|
|
|
|
|
Junior Member
Group: Customers
Last Login: 10/27/2009 6:30:42 AM
GenoPro Version: 2.0.1.5
Posts: 15,
Visits: 73
|
|
| I would already, but I don't know your e-adress, and via the PM I don't know how to add an attacment. pls can someone explain to me how to send attachment, I don't see icon for attach. tnx
|
|
|
|
|
Junior Member
Group: Customers
Last Login: 10/27/2009 6:30:42 AM
GenoPro Version: 2.0.1.5
Posts: 15,
Visits: 73
|
|
| please please anyone: 1. how to add an attachment?! i simply don't see the icon! how? anyone? 2. i can't send any mail to support, with or without attachment. can you? @support: please tell me if you can help me, i admit it was my fault not to keep backup copy, still i want to know if there's any hope or i can start manualy type data for my 600+ members again.
|
|
|
|
|
Forum Master
Group: Customers
Last Login: Today @ 6:33:34 PM
GenoPro Version: 2.0.1.6
Posts: 973,
Visits: 9,258
|
|
One thing that took me a long time to work out is that after you open the reply box, you have to scroll down the page to find the list of permitted attachments
|
|
|
|
|
Legendary Master
Group: Administrators
Last Login: Today @ 6:04:03 PM
GenoPro Version: 2.5.0.1
Posts: 3,636,
Visits: 15,145
|
|
Sanja (1/7/2009)
I would already, but I don't know your e-adress, and via the PM I don't know how to add an attacment. pls can someone explain to me how to send attachment, I don't see icon for attach.Send to service [at] genopro (dot) com
|
|
|
|
|
Junior Member
Group: Customers
Last Login: 10/27/2009 6:30:42 AM
GenoPro Version: 2.0.1.5
Posts: 15,
Visits: 73
|
|
| Thank you so much on your help! You helped me tremendously - I don't need to enter all from the scratch - and I am so gratefull!!! I remind everyone to learn from my mistake and use backup option kindly offered by GenoPro (http://www.genopro.com/help/backup-online/).
|
|