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Forum Newbie
Group: Customers
Last Login: 11/5/2009 3:39:38 PM
GenoPro Version: 2.0.1.6
Posts: 2,
Visits: 11
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I am getting this error message when trying to open my file:
Opening file 'F:\Personal\Arbol Genealógico\Monzón Paz.gno'...
Reading file 'F:\Personal\Arbol Genealógico\Monzón Paz.gno'...
Cannot import text file because its format is unknown to GenoPro. Please supply a valid XML or Gedcom file.
I purchased it on Sep 10th. and I have been using it almost daily with no problems, until today.
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Forum Master
 
Group: Customers
Last Login: Yesterday @ 4:42:16 PM
GenoPro Version: 2.0.1.6
Posts: 980,
Visits: 9,343
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If you can open the file in Notepad and it reads text then you may have a clue as to what happened.
However the GenoPro file is a zipped xml file and if you open that you will only see garbled version.
Try this.
Make a copy of the file into another directory.
Rename it as a .zip file - ignore the warning.
Open in Notepad.
The first few lines should be
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GenoPro
GenoPro® - Picture Your Family Tree!(TM)
2.0.1.6
http://www.genopro.com
9 Sep 2009
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Forum Newbie
Group: Customers
Last Login: 11/5/2009 3:39:38 PM
GenoPro Version: 2.0.1.6
Posts: 2,
Visits: 11
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I tried to open it directly from Notepad, and it appears blank - nothing on it -
I also renamed the file to .zip and tried to open it from Notepad and nothing again, a blank document.
It looks like I have lost everything.
Any other idea to have a chance to recover it?
Should I send you my file, so you can take a look at it? Email address or can I send it form here?
Thanks,
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Legendary Master
Group: Administrators
Last Login: Today @ 1:16:25 AM
GenoPro Version: 2.5.0.2
Posts: 3,639,
Visits: 15,178
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You are welcome to send your file to support {at} genopro . com. I will take a look at it.
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