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Home » GenoPro Help and Technical Support » Web site and Online services » online backups lost


online backups lost

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Liptack
Posted Saturday, November 23, 2013 - Post #32748
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GenoPro version: 3.0.1.4
Last Login: Thursday, September 2, 2021
Posts: 3, Visits: 15
I have been backing up my data online since a year ago.  Since then I have reformatted my computer and re-installed my programs.  Now when I sign in to online backup there are no files there (I am using the same email and password I used previously).  I really cannot afford to lose all that data!  Where can I get those files back from my server.
appleshaw
Posted Saturday, November 23, 2013 - Post #32749
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GenoPro version: 3.1.0.1
Last Login: 7 hours ago
Posts: 1,576, Visits: 31,233
If you used the online backup of the GenoPro file menu, but are having problems, try the ftp client from
http://www.genopro.com/help/ftp-client/
This will show you the files on the server and you can download from there
Liptack
Posted Saturday, November 23, 2013 - Post #32750
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GenoPro version: 3.0.1.4
Last Login: Thursday, September 2, 2021
Posts: 3, Visits: 15
Thanks for the reply.  I wasn't able to get the FTP client to work (it said the folder name was invalid).  Fortunately I was able to find my files on an old hard drive backup.


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