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Forum Members
Last Login: Wednesday, August 6, 2014
Posts: 4,
Visits: 9
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Hello all,
I am trying to register GenoPro but am having difficulty in doing so. I work for the local council and have tried both the usual network, as well as the 'guest' network (to bypass any firewalls, security blocks, etc).
The details of the error are as follows:
Connecting to GenoPro.com and sending evaluation key to email sufyaan.patel@coventry.gov.uk...
Error sending registration key to email 'sufyaan.patel@coventry.gov.uk':
Cannot send email because the mail server is unreachable. Please verify for any typo, use a different email address, or contact your ISP.
Cannot connect to server 85.158.139.51 => Feel free to use the following evaluation key: 6BE-GVK-ANM-NMU-TMP (valid for one day)
Please can you assist.
Thanks 
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Gamma
Moderators
Administrators
FamilyTrees.GenoPro.com
Customers
GenoPro version: 3.1.0.0
Last Login: Wednesday, October 7, 2020
Posts: 952,
Visits: 10,075
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Our server is having problem with Symantec Brightmail filter... it's been used by hotmail/live/microsoft and other companies. While we do not send spam and we have a perfect record we are somehow blocked over and over. There is a current investigation about why it's the problem.
But that should not affect any of the sales, because we forward the email manually when request and once you purchase GenoPro you can see the registration key on the screen and copy it. I really really hope this saga will end soon. In my opinion both company are really idiot and disconnected from the reality. I means blocking server like our while other probably can send millions of spam per day. |
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Forum Members
Last Login: Wednesday, August 6, 2014
Posts: 4,
Visits: 9
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Hi Jcmorin,
Many thanks for your reply. And its very unfortunate about the blocking issue. I hope you get that resolved for both yourselves and your customers.
As for acquiring a temporary pass key, can you help? Our users would like to test the application. After testing has been completed, the users will specify how many licenses they would like to purchase.
I look forward to hearing from you
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Forum Members
Last Login: Wednesday, August 6, 2014
Posts: 4,
Visits: 9
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Hello,
Any further information on a registration key which lasts for a few weeks? This will enable our users to test/familiarise themselves with the system and eventually purchase the licenses.
Please can you assist as soon as possible as there is an urgent need for this application.
Regards
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Gamma
Moderators
Administrators
FamilyTrees.GenoPro.com
Customers
GenoPro version: 3.1.0.0
Last Login: Wednesday, October 7, 2020
Posts: 952,
Visits: 10,075
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Feel free to use QY4-AMF-AYB-YHJ-TMP that is good for 6 months.
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Forum Members
Last Login: Wednesday, August 6, 2014
Posts: 4,
Visits: 9
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Many thanks. I shall activate for our users.
I'm sure they will be happy with the software. If so, I shall get in touch to make a purchase.
Thanks again
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