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Home » GenoPro Help and Technical Support » Installing GenoPro - Registration key » Re registering on new machine/hard drive


Re registering on new machine/hard drive

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Author re.register
JUNO
Posted Friday, November 21, 2014 - Post #34225
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GenoPro version: 2.5.4.1
Last Login: Thursday, April 11, 2024
Posts: 18, Visits: 35
As above, have on line back up and tree . but need to re register for  new hard drive/machine ?
no soft wear on this machine

Is there a procedure for this please ?

same email.



 
appleshaw
Posted Friday, November 21, 2014 - Post #34227
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FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: 24 minutes ago
Posts: 1,576, Visits: 31,224
As you are a customer you do not need to pay anything else. Download the software onto your new PC and visit
http://collaboration.genopro.com/Account.aspx
where you can find your registration key.
Don't forget to download the new skins if you wish to make any report. The built in ones do not work correctly
JUNO
Posted Friday, November 21, 2014 - Post #34229
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GenoPro version: 2.5.4.1
Last Login: Thursday, April 11, 2024
Posts: 18, Visits: 35
I seem to have downloaded a  new blank system/

I wanted to retrieves all the records i had entered over the past years and saved on the automatic back up.

can you advise please



 
appleshaw
Posted Friday, November 21, 2014 - Post #34230
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FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: 24 minutes ago
Posts: 1,576, Visits: 31,224
The program is just that. If you used the online backup then the data can be recovered  by clicking File on the top menu and then click 'Open Inbox and Online Backups...'
This should open a list of saved .gno files

If this does not work an alternative is to use GenoProFtpClient.exe to download files. You can check if anything is on the server by going to http://collaboration.genopro.com/Account.aspx and looking under the My backups or Online publications tabs
jcmorin
Posted Saturday, November 22, 2014 - Post #34234
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FamilyTrees.GenoPro.com
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GenoPro version: 3.1.0.0
Last Login: Wednesday, October 7, 2020
Posts: 952, Visits: 10,075
I see 10 files backups in your account.


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