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Author error connecting to <a href="https://api.genopro.com/ws.asmx">https://api.genopro.com/ws.asmx</a>
Posted Monday, February 1, 2016 - Post #36635
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I have continuously received this error in attempting to get an academic registration key.  We can ping https://api.genopro.com/ws.asmx from the same machine but are still receiving this error. 

Connecting to GenoPro.com and sending evaluation key to email akenney@mail.richmont.edu...
Error sending registration key to email 'akenney@mail.richmont.edu': 
The server name cannot be resolved; please verify your network connection and firewall settings
https://api.genopro.com/ws.asmx

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Edited: Monday, February 1, 2016 by GenoProSupport
Posted Monday, February 1, 2016 - Post #36636
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GenoPro version: 3.1.0.1

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GenoPro 2016 version 3.0.0.7 has a fix for this.  Are you using version 3.0.0.7.
Posted Monday, February 1, 2016 - Post #36637
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I just downloaded genopro from the website.  I will go back and check. 
Posted Monday, February 1, 2016 - Post #36638
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I am using that version of Geno- Pro. 
Posted Monday, February 1, 2016 - Post #36639
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GenoPro version: 3.1.0.1

Last Login: Monday, March 25, 2024
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Thank you for feedback.  The blocking may be due to a firewall or something else.

In the meantime, feel free to use the following evaluation key 3-LMDY-RBXZ-RAUE-TMP which is valid for 6 months.
Posted Wednesday, February 3, 2016 - Post #36680
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Awesome!  Thank you so much!


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