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Home » GenoPro Help and Technical Support » Installing GenoPro - Registration key » Invalid Encryption Certificate


Invalid Encryption Certificate

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Author Error sending registration key
LisaD
Posted Wednesday, November 23, 2016 - Post #37554
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Hi,

I'm a student at Liberty University and need your software for a class. I've downloaded GenoPro on to my PC but when I enter my data to get a free academic encryption key I get the message below. Help! I need to use GenoPro soon for a very important project. Thanks so much for any assistance.

Lisa





https://api.genopro.com/ws.asmx
Connecting to GenoPro.com and sending evaluation key to email avisF16@cox.net">DavisF16@cox.net...
Error sending registration key to email 'avisF16@cox.net">DavisF16@cox.net': 
The encryption certificate is considered invalid by your computer. Please try again one more time.
GenoProSupport
Posted Monday, November 28, 2016 - Post #37561
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According to our records, the certificate at https://api.genopro.com/ws.asmx is valid and expires on Sep 27, 2018 (about two years from now).  Have you checked the date/clock on your computer?


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