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GenoPro Won't Open Previous Project

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ctoombs12
Posted Thursday, July 6, 2017 - Post #38178
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Gamma

GenoPro version: 3.0.1.0
Last Login: Tuesday, July 25, 2017
Posts: 1, Visits: 4
I just started a project on GenoPro today for a college course I am enrolled in.  I spent several hours working on it before I decided to take a break (because my family is a cluttered mess) and I saved several times during that time frame.  After taking a break for a couple hours I tried to pull my genogram back up to start working on it again and GenoPro refuses to open it.  It states:

"Cannot import text file because its format is unknown to GenoPro.  Please supply a valid XML or Gedcom file."

On my PC the file is Genogram.gno and it evens pulls it up with I use the "find" option in GenoPro, but the program still refuses to open it.  Is there any possible way for me to get my file to open or am I going to have to start from scratch and redo several hours of work?

http://support.genopro.com/Uploads/Images/359894e1-c357-4ff1-9a9c-e04d.png

Edited: Thursday, July 6, 2017 by ctoombs12
GenoProSupport
Posted Monday, July 10, 2017 - Post #38188
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Gamma
FamilyTrees.GenoPro.com
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GenoPro version: 3.1.0.1
Last Login: Yesterday @ 2:09 PM
Posts: 4,887, Visits: 22,761
Unfortunately the content of the sample file you sent me is filled with zeroes.  If you open the .gno file with Notepad, you will notice the the file contains only blanks.

This kind of hardware error occurs typically on removable flash drives or USB drives.

My recommendation is to always make backups on multiple storage devices, as standard HDD drives also fail within a few years.

GenoPro also offers free secure backups at https://www.genopro.com/help/backup-online/


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