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Customers GenoPro version: 3.0.0.5
Last Login: Thursday, August 10, 2017
Posts: 2,
Visits: 7
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I bought a new computer and when I reinstalled GenPro into this new computer, the Registration Key did not work. How do I get the software to recognize my Registration Key in my new computer?
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Administrators Customers Important Contributors FamilyTrees.GenoPro.com GenoPro version: 3.1.0.1
Last Login: 8 hours ago
Posts: 3,339,
Visits: 25,605
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Have you installed the correct version of GenoPro to match your registration key? I.e. is it GenoPro 2011 or GenoPro 2016.
'lego audio video erro ergo disco' or "I read, I listen, I watch, I make mistakes, therefore I learn"
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Customers GenoPro version: 3.0.0.5
Last Login: Thursday, August 10, 2017
Posts: 2,
Visits: 7
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I downloaded the 2016 version and it now works! Thank you.
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GenoPro version: 2.5.4.1
Last Login: Wednesday, August 16, 2017
Posts: 1,
Visits: 9
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Hello, I purchased GenoPro 2011 and have a registration key. My computer that contained the file is broken and the information is not retreivable. I now have a new computer and have downloaded the GenoPro 2011 with the registration key that I have, however my family tree and all the information that I had entered on it is not visible. How can I retrieve my family tree and all the work that I have entered? Please advise.
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Customers Important Contributors FamilyTrees.GenoPro.com GenoPro version: 3.1.0.1
Last Login: 11 hours ago
Posts: 1,576,
Visits: 31,237
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Laura To get going again you have completed the first step, re-install the program GenoPro. The next thing is to find data. Depends what happened to your old machine but I am guessing a hard disc failure; sometimes it is possible to get data files off but not sure if this will be possible. If you did not save the .gno file on to a different device, such as memory stick or use the online backup there is another possibility. Did you ever use the Report Generator and put a version on the web site, or anywhere? Writing a report will normally include a copy of the data file First rule of using a PC: it will fail so make backups of data - next time. GenoPro does provide Online Backup (from the File menu) although you have just reminded me that I need to do so again.
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