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Home » GenoPro Help and Technical Support » Installing GenoPro - Registration key » Registration Key no longer works.


Registration Key no longer works.

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1921628
Posted Tuesday, November 2, 2021 - Post #41816
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GenoPro version: 3.1.0.1
Last Login: Thursday, November 4, 2021
Posts: 2, Visits: 3
I purchased GenoPro 2007 ver 2.0.0.6 in April 2018 and I still have the Purchase Receipt email with Registration Key. (It ends in -63075) 

I have been very happy with GenoPro, and recently on purchasing a new computer I have installed the program and was editing an existing file of some 120 people. When I went to save the file it said that I could not save it without either entering the Registration Key or obtaining an Evaluation Key.  Forgetting I had previously purchased GenoPro, I clicked on the Evaluation Key button and obtained and entered this temporary Key.

Now checking back and finding my earlier purchase, I attempted to ender my 'valid' key.  GenoPro now does not recognise the Registration Key.


I am still using the same email address as my original purchase. Am I expected to repurchase the program?

Will updating to the latest GenoPro version allow the Registration Key to work?

Dennis Wright
Melbourne, Australia
1921628
Posted Tuesday, November 2, 2021 - Post #41817
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GenoPro version: 3.1.0.1
Last Login: Thursday, November 4, 2021
Posts: 2, Visits: 3
Hi All,

I took a chance and updated to GP2020 3.1.0.1 and magically the Registration Key was accepted ! Smile

Sorry to trouble you all, one Happy Camper again  Smile Smile Smile
GenoProSupport
Posted Thursday, November 4, 2021 - Post #41820
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GenoPro version: 3.1.0.1
Last Login: Thursday, April 11, 2024
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Glad you had the issue resolved.


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