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By roots - Wednesday, March 21, 2007
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I have beentrying for 2 days to find a contact number or email that works to contact the appropriate people about my issue. I purchased GP in january for my office and a few days ago switched computers and lost my key code...Who do I contact to help me withg this?
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By GenoProSupport - Wednesday, March 21, 2007
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Your registration key is found in your account from the Control Panel (http://support.genopro.com/ControlPanel.aspx).
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By 1659256 - Wednesday, March 2, 2016
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Thanks for sending my registration key. Genopro is a brilliant program, and I shall be buying it (again!) soon. I bought it years ago, but God knows under what email, or even under which computer! And now, would you believe, I've actually bought myself a cheap Windows computer (I usually use applemac) specifically so that I can use Genopro! I'm delighted you are currently planning a version that will work well on Macs!!!
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By Cha Chazaro - Friday, March 4, 2016
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where can i find instructions in spanish for publiching my family tree?
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By ggatobu - Thursday, May 19, 2016
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My office can no longer access this software and other users cannot seem to print their reports and I suspect license has expired, how do i renew? There is no company phone # to connect with someone and I have written a couple e-mails without hearing back from somebody. Could some advise soonest possible. Suggestion: 1-800 # need to be on your home page for your customers' to talk to experts on this software. Thank you.
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By GenoProSupport - Friday, May 27, 2016
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our email is support at genopro dot com
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By 77668 - Friday, July 14, 2017
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Need help in downloading a file Please send your #
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By 1903161 - Friday, March 30, 2018
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I was using the free version. I did my family tree. I guess my free subscription expired. I would now like to purchase it but only if I can get the family tree that I had worked on. Please let me know if this is possible.
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By appleshaw - Friday, March 30, 2018
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Your tree will have been saved in a file with file type .gno, so if you search for a file *.gno that will tell you if your data can be used.
If you can load GenoPro then use the Find facility on the main file menu.
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By 06095 - Wednesday, October 9, 2019
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Hello,
I am a student and want to request for the 180 days free download, also I am using Mac computer how do I have access. again, I need to speak with a person for some clarifications, I am on a deadline for my assignment. Thank you.
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By GenoProSupport - Friday, October 11, 2019
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To run GenoPro on your Mac use CrossOver: https://www.codeweavers.com/compatibility/crossover/genopro
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By 1787575 - Tuesday, October 22, 2019
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я нарисовала свое дерево год назад ,,потом у меня сломался компьютер ,на новом компьютере я восстановила ключ, но не могу найти сохраненные данные дерева. подскажите я могу восстановить информацию или она вся удалилась ?
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By Alex - Tuesday, October 22, 2019
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1787575 (22-Oct-2019)
подскажите я могу восстановить информацию или она вся удалилась ?Ваша информация содержится в файлах с расширением .gno. Если Вы сознательно не удаляли подобные файлы и жесткий диск со старого компьютера исправен - подключите его к новому компьютеру, запустите GenoPro и используйте функцию поиска файлов .gno из меню Файл. Если старый диск неисправен - дело сложней - без специалистов не обойтись.
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By aahmfmbc - Friday, November 1, 2019
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Hosting a Genealogy Software Expo in Charlotte, NC in Feb 202o. Would like to have Genopro represented. Sent email to support on October 18th. Is this the correct contact? Please advise.
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By 2099288 - Saturday, November 16, 2019
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I installed Genopro 2019 yesterday for a class assignment in my Graduate studies. As I was looking over it and learning how to create a tree, I must have accidently hit an icon because it changed everything from English to a foreign language I do not understand. I have unistalled the software twice and reinstalled, even did a clean sweep and defrag and every time I reinstall it keeps coming back in that foreign language. HELP!!! How do I fix this and make it go back to English. My assignment is due next week. Thank you!
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By kenynor - Monday, December 16, 2019
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Hello,
I used the GenoPro trial software for a school project in November 2019 for a graduate class for Regent University. My instructor cannot access my project I uploaded in blackboard, is there a way for you to retrieve my assignment? If so, please advise at your earliest convenience. Thank you, I look forward to hearing from you soon. Respectfully
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By GenoProSupport - Wednesday, December 18, 2019
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Please send an email to support at genopro dot com
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