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By angeleurrutia - Tuesday, April 13, 2010
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Hello,I deleted the folder containining de genealogical information in order to change it for a new one updated (the former one went to far in the past, with data difficult to check), but i see still is on the web and the new date i upload doesn't show.
Any help about how to permanently delete the old tree, so that the new one, shorter can be shown in the web?.
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By appleshaw - Tuesday, April 13, 2010
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If you have deleted the old files and replaced them then two possibilities to try
If you have replaced a file with one of the same name then when you try to load it your browser will try to be helpful and load the previous version, which it stored in a cache on your PC - for the purpose of a quick reload. Try pressing the F5 key, or even use the Ctrl key as well. On Firefox the Ctrl+R is the shortcut, which you can also access from the View menu.
The other place that your original file could be stored is in a search engine cache - so if you use Google to find your file and load them you again will get the old file until Google updates their data which can take several days.
If this does not provide an answer then give a bit more detail, including where the files are stored. If they are on the GenoPro site there are several things that can be checked
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By jcmorin - Wednesday, April 14, 2010
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appleshaw is right,
When publishing on familytrees.genopro.com we just override files, old file stay there. This allow partial update and keeping custom file from our ftp tool.
If you really wish to clean it up, delete it entirely and re-publish again.
In the next verison of GenoPro you will be able to modify your publication from GenoPro, but for now you can only password-protect and delete publication from this web site
http://collaboration.genopro.com/Account.aspx (same login as this forum)
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By angeleurrutia - Monday, May 3, 2010
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Hmmm. I've tried several times, deleting and uploading again. In Control Planes i see the last report uploaded but when i type in google a name, always appears the old file, that was deleted.
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By GenoProSupport - Monday, May 3, 2010
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angeleurrutia (5/3/2010)
Hmmm. I've tried several times, deleting and uploading again. In Control Planes i see the last report uploaded but when i type in google a name, always appears the old file, that was deleted.Google maintains a cache of the old values for a few weeks. Just be patient and all the data will eventually completely disappear from the web.
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By appleshaw - Monday, May 3, 2010
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Two things here
If you delete a file and reload it your OS still has the old version in cache and if you ask for the same file name you will get the old file. This happens both on your PC and over the internet. The solution here is to Refresh (usually F5) or use the icon.
The other way your old file is preserved in cache is if you use a search engine such as Google, who again cache files to speed up searching/loading. There has been several posts here on how to speed up Google refresh. Try the search facility
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By MarttiAru - Monday, July 26, 2010
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Hi,
I would like to remove my tree from the web. Problem is that it does not appear under my account (I remember that I deleted it some times ago).
Tree address is: http://familytrees.genopro.com/Sugupuu/Minu-Inimesed
Thank you for advaice!
Martti
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By GenoProSupport - Monday, July 26, 2010
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MarttiAru (7/26/2010)
Problem is that it does not appear under my account (I remember that I deleted it some times ago).You are right, your publication is still listed at http://familytrees.genopro.com/Sugupuu/Minu-Inimesed/ while being not visible under your account. I have fixed the problem and we are investigating why this problem occurred. Some special characters such as the space ( ) or dash (-) are encoded differently in a URL. As a result, your publication may have been stored in our database as http://familytrees.genopro.com/Sugupuu/Minu%2DInimesed/ instead of http://familytrees.genopro.com/Sugupuu/Minu-Inimesed/.
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By 708693 - Sunday, August 22, 2010
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Hi,
I am trying to delete a published tree but it doesn't come up on my profile. Help?
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By GenoProSupport - Sunday, August 22, 2010
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You want to delete http://familytrees.genopro.com/708693/LaNina/ or put a password on it?
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By genome - Sunday, August 22, 2010
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708693 (8/22/2010)
I am trying to delete a published tree but it doesn't come up on my profile. Help?
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By MarttiAru - Saturday, January 21, 2012
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Hi, Grand Master,
Could you please remove my tree from web compleately.
Thank you in advance,
Martti
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By MarttiAru - Thursday, May 3, 2012
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MarttiAru (21-Jan-2012)
Hi, Grand Master, Could you please remove my tree from web compleately. Thank you in advance, Martti
It is still up. Could smb take it down? Thanks!
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By jcmorin - Friday, May 4, 2012
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The publication http://familytrees.genopro.com/Sugupuu/Minu-Inimesed/ has been removed. The delay is from the Google, Bing and other search engine not removing the HTML pages from their index cache.
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By GenoProSupport - Friday, May 4, 2012
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The publication http://familytrees.genopro.com/Sugupuu/Minu-Inimesed/ has been removed
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By MarttiAru - Wednesday, May 9, 2012
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Thank You!
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By 895492 - Monday, May 14, 2012
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Legendary Master
Hello! I try to delete my report, but i can't!!!
http://familytrees.genopro.com/895492/Kalinin/toc_individuals.htm
Can you help me?
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By appleshaw - Monday, May 14, 2012
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Try http://support.genopro.com/ControlPanel.aspx
and then click the GenoPro tab Or go stright here with
http://collaboration.genopro.com/Account.aspx
Scroll down to Online Publications where you can delete a report. It might still exist on the web until search engines update their cache
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By 895492 - Monday, May 14, 2012
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Great!!! Thanks a lot!!!!
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By Castilloc - Thursday, August 16, 2012
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Hello same problem, time ago I remember I published a family tree.. now Im the activity of update information but under my account I couldnt see anything. Whould you check that for me?
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