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By 121800 - Monday, February 7, 2011
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Hello,
I have installed release 2011. The operating system is vista. The program often closed itself when I was going to change information of an individual. Thank you for help.
best regards
christian
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By jcmorin - Monday, February 7, 2011
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Is there any error message or dialog to appear before it close? Can you reproduce the crash or it's random?
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By 121800 - Tuesday, February 8, 2011
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Hi, The only message before clashing is a Window message "Genopro doit fermer". The fault appears again when I modify information in individual dialog box : deleting nick name and adding alternative. The crash appears after about ten times I did it.
Best regards,
christian
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By rdn - Tuesday, February 8, 2011
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Hello Dan,
I also had a crash, using the latest version. The process I was performing was on a table view of locations, finding which people have this location, modifying that location (editing, etc.) and returning to the table.
After about 20 of these the system crashed. I cannot duplicate this. (I am trying to clean up the locations and make them into a standard set - e.g. Berlin is also listed as Berlin, Germany, etc.)
Do you have a standard "Do you wish to report this error to GenoPro?" capability - if not, perhaps you want to create such?
Sorry that I cannot duplicate the error. If it reappears, I will let you know.
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By GenoProSupport - Tuesday, February 8, 2011
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If you have a scenario to reproduce the crash, please post it here. If I can reproduce the crash, I can fix it.
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By rdn - Tuesday, February 8, 2011
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Hi Dan,
I happened again, when working on tables, going back and forth to individuals, changing the location  of the person's birth or death, etc. I do this many times before a crash.
Please see the screen shots. Let me know if there is any additional information I can get you using Visual Studio.
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By GenoProSupport - Tuesday, February 8, 2011
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Can you tell me how to reproduce the bug? Do you have a sample file for me to reproduce the bug? Thanks!
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By GenoProSupport - Tuesday, February 8, 2011
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I just received an email from someone else having a crash. I was able to reproduce the crash and fix it. Can you please upgrade to GenoPro 2.5.3.8 and let me know if you still get the crash...
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