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By HarryCaper - Monday, April 22, 2013
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Can't access my trees published at http://familytrees.genopro.com
Error is 404 - File or directory not found.
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By Erhardt Stiefel - Tuesday, April 23, 2013
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me too
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By powery - Tuesday, April 23, 2013
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me too
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By GenoProSupport - Tuesday, April 23, 2013
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me too... we are working on it. We upgraded servers and moving GenoPro is quite a task. There are million of files, dynamic content, email servers, DNS issues and custom software.
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By jcmorin - Tuesday, April 23, 2013
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There is literally millions of files to copy, I hope to have it restored in the next 48 hours. As we speak all username with number have been copy and alphabetically it's copy until username starting with "c". If all publications are the same size (and it's not the case) there is about 65% of the files copied.
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By powery - Tuesday, April 23, 2013
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And why is this change made? Better a faster server? 
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By jcmorin - Wednesday, April 24, 2013
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powery (24-Apr-2013)
And why is this change made? Better a faster server? Yes, the old GenoPro server was 8+ years old and in this kind of business it's almost a dinosaur. Also with everyone publishing their trees we were sometime exceeding our bandwidth limit so we took a machine with 20x more data transfer to handle future volume.
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By jcmorin - Wednesday, April 24, 2013
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All files should be working now. If there is issue (missing publication or password protection problem let me know).
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By 776522 - Saturday, July 6, 2013
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After updating my GenoMaps and submitting the Report Generator, I was sent immediately to the web site tree in the usual way. which showed the new people and family count on the main page. But it would not let me into any of the details. However, the following message was displayed: "JavaScript Alert You may not be able to achieve full functionality from these frame-based HTML pages as your browser may not consider local files accessed via FILE: protocol to be of "common origin". Therefore you should either use a different browser (eg Firefox) or access the pages via web server using HTTP: protocol" I then entered the website via the http, but only got my online report from the earleir versions before my updates. |
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By appleshaw - Saturday, July 6, 2013
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If you updated your files but still can see the old ones you are looking at files in cache on your PC. Try refresh, F5 or Ctrl+F5. If this does not work clear the cache using the browser tools. This might clear the other problem - just guessing here.
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By genome - Saturday, July 6, 2013
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The message you received, the Javascript alert', indicates that instead of sending your report to a web server you instead asked for it to be created in a folder locally on your PC.
Certain browsers, noteably Google Chrome, have introduced strict security for web pages but unfortunately this 'same domain policy' has the side effect of preventing web pages held locally in a folder on the PC from accessing files in any sub folder. Other browsers not not apply this restriction. Could you generate the report again and ensure the target is set to familytrees.genopro.com or your own ftp server.
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By gv - Sunday, July 21, 2013
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I can not access the following tree: http://familytrees.genopro.com/gv/vanza-darji-of-diu/
Can you please see what is happening?
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By appleshaw - Sunday, July 21, 2013
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The error message suggests the report is incomplete. My reports seem OK, so try reloading yours. You can also use GenoProFtpClient.exe to look at your online files
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