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By TVZ - Sunday, November 8, 2015
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I have bought a new computer. I installed GenoPro; then attempted to register. However, I get a message that my code is not valid, although I tried it several times. Any clues? Thnx...
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By Martyn - Sunday, November 8, 2015
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Hi,
Looking at your profile on the forum, it seems that you have previously been using GenoPro 2.0.1.6.
The last version of GenoPro that will work with the license key for 2.0.1.6 is version 2.5.4.1,,
You can download this version (or other previous versions) from GenoPro Archives at htt p://www.genopro.com/archives/
For GenoPro2016 (versions 3.0x.x., ); which is the latest version, you wil need a new license key
Martyn
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By GenoProSupport - Sunday, November 8, 2015
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According to our records, no request from your account/email reached our server. Is it possible you have a firewall or antivirus preventing the GenoPro application to communicate with the website GenoPro.com?
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By TVZ - Sunday, November 8, 2015
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I tried installing 2.5.4.1; then registering w/ my key, Gnbgsr8g, so I could then upgrade to the current version. However, I still get the message that my key is not valid. I'll happily pay $15 to upgrade. Can you please make this happen? THANKS.
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By TVZ - Sunday, November 8, 2015
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Don't think so, but this is a brand new computer I'm setting up, so I may not have figured that out yet...
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By GenoProSupport - Sunday, November 8, 2015
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Try installing GenoPro 2011. It will work with your old key.
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By TVZ - Monday, November 9, 2015
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I'm sorry, but I still get the same message--that my key is not valid...
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By appleshaw - Monday, November 9, 2015
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Go to http://collaboration.genopro.com/Account.aspx
and check your registration key. As you can login as Customer that must be valid
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By Martyn - Monday, November 9, 2015
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Hi,
As you must be able to log into the forum to post, you should be able to check your registration key.
Go to the area where it says Welcome "username" (Logout) {The Logout message shows that you are logged in and can proceed with the following)
To the left of "Recent Posts" you will see "My Profile"
Click on this, and then click on the GenoPro tab which appears on the next screen (from here the third screen can be slow to populate, try again if it doesn't populate first time)
Then go down the screen to "Registration Keys", and click on "Manage"
This should show you your registration key (or keys if you have more than one).
If it ends in TMP, it is only a temporary key (student or time limited trial) and this could be why it does not work.
Otherwise, you can select and copy your Registration key from here,(CTRL C) and paste it into the GenoPro program's registration key box (CTRL V)
(FYI, the registration key needs to include the complete text and - symbol separators; by copying and pasting, you should get an exact copy, and hopefully the program will work.)
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By Martyn - Monday, November 9, 2015
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Hi,
Sorry for effectively duplicating Appleshaw's post, it wasn't there when I started typing.
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By TVZ - Tuesday, November 10, 2015
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I think we did it! Thanks to all.
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By appleshaw - Tuesday, November 10, 2015
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Like all things on a computer, it is easy once you have done it but almost impossible to guess - so if in doubt, ask. Glad you are back
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