Problems with Copy/Paste onto MS Paint

Problems with Copy/Paste onto MS Paint

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https://support.genopro.com/Topic36223.aspx

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By El-Daddy - Monday, November 23, 2015

Hi,

I've had a problem with GenoPro 2011 since I've gotten my new laptop which uses Windows 10.

Previously, in order to make my family trees into .png and .jpg images, I selected the whole tree using Ctrl-A, and copied/pasted it onto MS Paint and saved the image from there - this is described here.

Unfortunately, since upgrading my laptop, the tree is distorted and is missing the names of people and some symbols after I copy-paste the image onto Paint.

This is a screen-shot of part of the tree open in GenoPro.

This is a screen-shot of the result when I try to copy-paste the same tree onto MS Paint.

The only relationships I use are the generic marriages, and also engagements (which I use to represent a union which creates illegitimate children, as it has a dashed line.)

Each symbol has a custom colour, and I use Trebuchet font. Sometimes I the "pet" diamond symbol to represent groups of people.

There are also two custom Tags.

The above points aren't that relevant though, as I've reproduced the bug on a new blank sheet with a single 6-person family.

If there's any possibility of some help, it'd be great. Thanks!

By GenoProSupport - Monday, November 23, 2015

Strange, on my machine it is working fine. Can you try pasting into MS Word or PowerPoint?

By vlepore - Monday, November 23, 2015

Usually I use Irfanview and works well, even with fairly large trees.
With Paint, in fact, not all objects are pasted. (With W10).

By El-Daddy - Tuesday, November 24, 2015

GenoProSupport (23-Nov-2015)

Strange, on my machine it is working fine. Can you try pasting into MS Word or PowerPoint?

If I copy-paste to Word or PowerPoint first, then copy-paste that to Paint, it works perfectly.
It's an odd solution, but it works! Thank you.