By akenney24 - Monday, February 1, 2016
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I have continuously received this error in attempting to get an academic registration key. We can ping https://api.genopro.com/ws.asmx from the same machine but are still receiving this error.
Connecting to GenoPro.com and sending evaluation key to email akenney@mail.richmont.edu... Error sending registration key to email ' akenney@mail.richmont.edu': The server name cannot be resolved; please verify your network connection and firewall settings |
By GenoProSupport - Monday, February 1, 2016
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GenoPro 2016 version 3.0.0.7 has a fix for this. Are you using version 3.0.0.7.
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By akenney24 - Monday, February 1, 2016
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I just downloaded genopro from the website. I will go back and check.
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By akenney24 - Monday, February 1, 2016
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I am using that version of Geno- Pro.
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By GenoProSupport - Monday, February 1, 2016
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Thank you for feedback. The blocking may be due to a firewall or something else.
In the meantime, feel free to use the following evaluation key 3-LMDY-RBXZ-RAUE-TMP which is valid for 6 months.
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By akenney24 - Wednesday, February 3, 2016
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Awesome! Thank you so much!
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