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By RootsOFC - Tuesday, March 8, 2016
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I have email twice and not reply yet ...I need a invoice for the purchase I did for our book keeper ...I used the company credit card and go no email confirming anything ? how do I get a invoice for my purchase PLEASE ??
Sheila
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By GenoProSupport - Tuesday, March 8, 2016
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According to our records, Chayle purchased 2 licenses of GenoPro on March 23rd, 2011 (almost 5 years ago)? Do you want an invoice for this purchase, or you want an invoice for something else?
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By RootsOFC - Wednesday, March 9, 2016
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ON Feb 25 2016 i purchased with company credit card on user for 49.00 (63.37us funds ) for the Ooknakane Freindship Center in Penticton BC Canada ..i need a invoice for that purchase , before i paid for it i could not use the program i think it had expired ? is there a phone number i can call ?
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By GenoProSupport - Friday, March 11, 2016
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Thank you for the clarification. By looking up in the database, I found the purchase was made using an email @friendshipcenter.ca (which is not a valid domain) while your email address is @friendshipcentre.ca. This is why I was unable to locate any previous transaction from your organization, because the domain names were different.
I triggered the server to re-send you an email containing your purchased registration key of GenoPro 2016 along with the details of your purchase. You are welcome to print this email as an invoice / purchase receipt. If you need a more formal invoice, please let us know by email. We can make generate a PDF invoice for you and include extra information you need for your invoice, such as your business name, registration number, address, telephone.
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By RootsOFC - Monday, March 14, 2016
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what is the email address that i can send a email to for a more formal invoice for my purchase ?( i tried to use the email icon under your name on left side of screen it would not work)
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By GenoProSupport - Tuesday, March 15, 2016
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support at genopro dot com
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By RootsOFC - Tuesday, March 15, 2016
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that is not a email address i can send a email too !!!!!!!
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By GenoProSupport - Tuesday, March 15, 2016
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support@genopro.com or reply to the email message you received from us.
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By RootsOFC - Monday, March 21, 2016
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thank you i received the invoice i need
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