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By 1139171 - Friday, April 8, 2016
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Hello,
I have bought a new computer and would like to use Genopro on it but a message says that I need a "golden key"...
How can I use this software on my new computer ?
Thank you.
Ivan.
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By GenoProSupport - Saturday, April 9, 2016
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I am curious, what version of GenoPro are you using asking for a GoldenKey?
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By 1139171 - Saturday, April 9, 2016
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Ok I probably didn't understand what the golden key was for but can I use Genopro on my new computer ??
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By 1139171 - Saturday, April 9, 2016
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I've downloaded Genopro 2011 on my new computer so everything is fine now !
Thank you.
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By 59329 - Thursday, April 14, 2016
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I have bought a new computer. I have been using genopro since it was freeware. I was given a golden key when I was asked, if I would pay, if I remember correctly $20 to help keep things running. I recently payed a further subscription for another upgrade. I am struggling to get up and running on my new machine using the key sent to me by email.
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By appleshaw - Thursday, April 14, 2016
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The fact that you can log in to this forum indicates you have installed the program in some way, or is that still a problem?
If the problem is getting started, you could try looking at the help page, or come back with more specific problem
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By 59329 - Thursday, April 14, 2016
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The key I have was sent to me via email. I think I downloaded a beta version of genopro. Are the keys version sensitive. Is it possible that I have downloaded the wrong version.
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By appleshaw - Friday, April 15, 2016
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Your golden key can be used on GenoPro11, GenoPro16 has a different key. The fact that this forum shows you as a customer means you have been registered. V.16 will read earlier files so you should be able to use this with earlier data. If you want to you can have both versions on your PC, just put them in different places such as Genopro11 for the older version
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By GenoProSupport - Friday, April 15, 2016
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The key I have was sent to me via email. I think I downloaded a beta version of genopro. Are the keys version sensitive. Is it possible that I have downloaded the wrong version. Just use your key starting with 3-C4s3 and ending with 52795.
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By 59329 - Saturday, April 16, 2016
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Thanks for your help. With your help and me not being stupid Genopro is installed and running. Thanks again.
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