GenoPro Home
GenoPro Home  |  Get Started With My Genealogy Tree  |  Buy  |  Login  |  Privacy  |  Search  |  Site Map
 
Genopro and Windows 10


https://support.genopro.com/Topic37049.aspx
Print Topic | Close Window

By 185998 - Sunday, May 15, 2016
Dear,

I have recently upgraded to Genopro 2016 and purchased a new registration key.

Installation and registration gave no problems.

However, having made a change to an existing tree I cannot save. The message appears that Genopro has stopped working.

I have done the following:

- uninstall and reinstall Genopro 2016
- run Genopro as administrator

but to no avail.

Previous version of Genopro worked flawlessly on this same computer (running Windows 10, fully updated, 64 bit)



Any help would be greatly appreciated.



Lucille Ferdinandus
By GenoProSupport - Monday, May 16, 2016
Can you please elaborate on "I cannot save?"  Do you get an error message?  Does GenoPro 2016 crashes?  Or the Save button simply does not work?