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By 1517340 - Monday, August 7, 2017
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I bought a new computer and when I reinstalled GenPro into this new computer, the Registration Key did not work. How do I get the software to recognize my Registration Key in my new computer?
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By genome - Wednesday, August 9, 2017
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Have you installed the correct version of GenoPro to match your registration key? I.e. is it GenoPro 2011 or GenoPro 2016.
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By 1517340 - Thursday, August 10, 2017
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I downloaded the 2016 version and it now works! Thank you.
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By 1842251 - Wednesday, August 16, 2017
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Hello,
I purchased GenoPro 2011 and have a registration key. My computer that contained the file is broken and the information is not retreivable. I now have a new computer and have downloaded the GenoPro 2011 with the registration key that I have, however my family tree and all the information that I had entered on it is not visible. How can I retrieve my family tree and all the work that I have entered?
Please advise.Laura
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By appleshaw - Wednesday, August 16, 2017
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Laura
To get going again you have completed the first step, re-install the program GenoPro. The next thing is to find data.
Depends what happened to your old machine but I am guessing a hard disc failure; sometimes it is possible to get data files off but not sure if this will be possible.
If you did not save the .gno file on to a different device, such as memory stick or use the online backup there is another possibility. Did you ever use the Report Generator and put a version on the web site, or anywhere?
Writing a report will normally include a copy of the data file
First rule of using a PC: it will fail so make backups of data - next time.
GenoPro does provide Online Backup (from the File menu) although you have just reminded me that I need to do so again.
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