Unable to register, or open certain windows

Unable to register, or open certain windows

https://support.genopro.com/Topic39505.aspx

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By CashCraig - Monday, March 11, 2019

I have two big issues, not sure if they are related:

1. I purchased a registration key, but I am unable to open the About window to register (clicking About does nothing at all), and the registration window never appears when I open the app. I seem to have no way to put in the registration key I bought.

2. The About menu option is not the only one that does nothing when I click it. This also happens with Options, Family Wizard, Import File, and a couple others. Clicking them doesn't open any windows, not even in the background. This is preventing me from doing a lot of basic things besides just registering.

I am running the latest version, on Windows 10. I have tried clearing my registry keys, and reinstalling.

By GenoProSupport - Tuesday, March 19, 2019

For those reading this thread, Craig and I spent 40 minutes on Skype with screen sharing. Craig is a developer with a special environment and some of the dialog templates are failing during the WM_INITDIALOG message. He installed GenoPro in a VM and it is working fine.