|
By 2084280 - Monday, October 14, 2019
|
|
Hello, I attempted to activate a free trial forGenoPro and was charged for purchasing the full version instead. I requested afree trial last week and was given an activation code. When I opened theprogram again the activation code was in the dialog box and so I continued withregistration. Upon putting in my card details I was told that I had purchasedGenoPro for $50 dollars. There was no prompt to tell me that I was purchasingthe software and I do not wish to purchase it. I only need the software for anassignment. I would like to be refunded. Is there any way that you can help meor a way for me to talk with someone in person so that any issues can beresolved quickly and clearly? Thank you for your help
|
|
By 2155771 - Monday, May 4, 2020
|
|
I have never experienced anything so difficult to follow. How do I get a full refund???
|
|
By bogistad - Wednesday, May 6, 2020
|
Wow! You joined two days ago and requested a refund on the same day as you found it too difficult to use!
Why don't you read the "Getting Started Building My Family Tree" section, give it a proper try and I'll wager you will find that it is quite easy to pick up the basics?
|
|
By GenoProSupport - Thursday, May 7, 2020
|
|
I did the refund on the same day. We have sometimes customers having the "buyer's remorse" or simply out of money.
|