By 2185860 - Monday, August 10, 2020
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Hi there, I just purchased GenoPro in order to pre-purchase GenoProX, as the website says that I need to be an existing customer with a registration key in order to pre-purchase. However, after buying the product and entering the registration key that I got, when I try to pre-purchase GenoProX, I get an error message that says "You cannot upgrade from this version of GenoPro." Since I have a Mac, I can't even use the current software on my computer, but simply purchased it in order to be able to pre-purchase the new software, which I now seem to be unable to do, for some reason. Can you please help? I would love to be able to pre-purchase, or at least get a refund, since I'm stuck with having paid for a product that I can't seem to use (currently) in any way. Thanks so much, Kathryn Shanks P.S. The site also seems to not be allowing me to purchase anything (including the original GenoPro) except in Euros. https://genopro.com/buy/?version=crowdfunding&package=Supporter
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By GenoPro dev2 - Tuesday, August 11, 2020
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Hi Kathryn,
Yes, the site doesn't allow you to pre-purchase a GenoProX with a GenoPro 2020 key because GenoPro 2020 already includes credit towards GenoProX, so no need to double spend. See at the very bottom of the GenoPro purchase page it states: "**The full amount of your purchase of GenoPro 2020 will be credited towards GenoProX (when available)."
So that is why it will not accept that key. Thank you for your support! |
By 2185860 - Thursday, August 13, 2020
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Oh wonderful! I did somehow miss that bit about GenoPro2020 including pre-registering for GenoProX. That will work just fine, I don't need a refund. Thank you, and really appreciate the tips on using current program on a Mac. -Kathryn
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