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By 2279275 - Thursday, September 30, 2021
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Hi,
Please help with this message: The attempt to connect to the server failed. This appears when I try to publish my tree to the website. I have done it successfully multiple times before, but now I cannot start generating the report. This is the entire message that I received: The attempt to connect to the server failed; please verify firewall settings, server name and port number https://api.genopro.com/ws.asmxWhat should I fix in my computer? I have not changed anything since the last time I published my tree. If I try to go to the site that is in the message I cannot open it, and says: This site can’t provide a secure connection
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By 2279275 - Thursday, September 30, 2021
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I just tried to check the updates of Genopro and I cannot do it. I received the same message, so someone can tell me if there is a problem in the server? or is this a problem from my end?
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By 2279275 - Friday, October 1, 2021
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Can someone help me with my issue? Is there a way to contact Genopro directly?
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By 2279275 - Friday, October 1, 2021
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Today it just work out well. Seems like the problem was not at my end
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By genome - Saturday, October 2, 2021
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I am having a similar problem, but when attempting to publish a report I get the response Connecting to server familytrees.genopro.com...The attempt to connect to the server failed; please verify firewall settings, server name and port number http://localhost:19765/ws.asmxAnd when checking for a later version I get Connecting to GenoPro.com to determine if a newer version of GenoPro is available for download...The attempt to connect to the server failed; please verify firewall settings, server name and port number |
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By genome - Monday, October 4, 2021
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My problem was caused by GenoPro version 3.1.0.2  see http://support.genopro.com/Topic41698.aspx
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