By 1921628 - Tuesday, November 2, 2021
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I purchased GenoPro 2007 ver 2.0.0.6 in April 2018 and I still have the Purchase Receipt email with Registration Key. (It ends in -63075)
I have been very happy with GenoPro, and recently on purchasing a new computer I have installed the program and was editing an existing file of some 120 people. When I went to save the file it said that I could not save it without either entering the Registration Key or obtaining an Evaluation Key. Forgetting I had previously purchased GenoPro, I clicked on the Evaluation Key button and obtained and entered this temporary Key. Now checking back and finding my earlier purchase, I attempted to ender my 'valid' key. GenoPro now does not recognise the Registration Key. I am still using the same email address as my original purchase. Am I expected to repurchase the program? Will updating to the latest GenoPro version allow the Registration Key to work? Dennis Wright Melbourne, Australia
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By 1921628 - Tuesday, November 2, 2021
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Hi All,
I took a chance and updated to GP2020 3.1.0.1 and magically the Registration Key was accepted ! |
By GenoProSupport - Thursday, November 4, 2021
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Glad you had the issue resolved.
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