By 1735249 - Tuesday, July 12, 2022
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I can't see on the dashboard where tyo go to delete an old online report - it is from 2017, and I can get to it just searching on google but I can't see anywhere that I can manage that report at all.
An anyone hlep? I am currently using the 2020 verison. Thanks.
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By appleshaw - Tuesday, July 12, 2022
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You may have deleted the report using http://collaboration.genopro.com/Account.aspxHowever it might still be in the cache on your PC. Depending on the system and browser there are different ways of clearing the cache; Ctrl+ F5 often works. The other thing is that Google also caches web sites and you have to wait until they update this
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By genome - Wednesday, July 13, 2022
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- To manage/delete your reports go to link given by Appleshaw then scroll down to online publications then click view/hide for list of reports.
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By 1735249 - Wednesday, July 13, 2022
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Thank you for takign the time to reply.
It isn't a cache problem - I can navigate to the online report using different browsers. I think my problem is that on the "dashboard" page of my profile, for ht elife of me I can not see a place that allows me to manage reports! I can see a thing for registration keys and e-mail and my perosnal detials, but nothign about managing online reports. Can someone share a screenshot of what I should see? Thnaks so much for helping me with this.
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By 1735249 - Wednesday, July 13, 2022
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Here is what I see....
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By genome - Thursday, July 14, 2022
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When I look at the directory of public reports on familytrees.genopro.com I do not see any reports under your user ID 1735249.If you have any your profile page should look like |
By 1735249 - Thursday, July 14, 2022
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Aha! We are getting somewhere.
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By genome - Friday, July 15, 2022
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So you will need to log in as BrynSparks in order to delete that report
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