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Newly installed GenoPro closes when I try to add a picture


https://support.genopro.com/Topic9751.aspx
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By lematong - Monday, December 26, 2005
I have recently purchased the licensed program. I had previously generated a successful report, but the pictures were too large, so I removed them. I saved the cleared report, and it showed up just fine. I then created a new folder with lots of resized pictures which I now want to add to the report. Every time (and I must have tried at least 20 different ways and times) I try to add a picture from the new file, the program "encounters a problems and must close." Boom! There it goes again! I've tried the tools, but that hasn't helped. The program is such a wonderful way to generate a family tree that I really want to be able to work it successfully. Please help!
By Yehudad - Monday, December 26, 2005
76850 (12/26/2005)
I have recently purchased the licensed program. I had previously generated a successful report, but the pictures were too large, so I removed them. I saved the cleared report, and it showed up just fine. I then created a new folder with lots of resized pictures which I now want to add to the report. Every time (and I must have tried at least 20 different ways and times) I try to add a picture from the new file, the program "encounters a problems and must close." Boom! There it goes again! I've tried the tools, but that hasn't helped. The program is such a wonderful way to generate a family tree that I really want to be able to work it successfully. Please help!

Two questions:

1. Which GenoPro version you are using?

2. Can you describe step-by-step what you are doing? I can't understand what you mean by "I try to add a picture from the new file"? Are you trying to add pictures to an individual in your family tree or to a report you created?

By lematong - Monday, December 26, 2005
1. I am a brand-new GenoPro Beta, Version 2b15b user.

2. Last year someone (a nephew at college) introduced me to the free GenoPro, (I guess Version 1). I then created an extensive family tree (not a report) and inputted lots of data including pictures and sent it (including a CD of pictures) back to my nephew. During summer vacation, he returned and introduced me to the 30-trial version of the GenoPro. We were able to use that quite successfully. He had also generated a report and I was enchanted; however, he had to return to college, and I got busy with other things. During the winter break, we got together and purchased the Version 2b15b I mentioned. We discussed how to set up and publish our project, but we didn't try to revise the old files before he left. Since it falls to me to input the data, I resized all my pictures and put them in a new folder especially for the purpose of the GenoPro. Then I opened up the old file: no problem. It showed right up. Since I had deleted the large picture folder from my hard drive and created a new one, I knew that I needed to remove the old picture information and add new pictures. This is where the trouble began: I would get to the desired picture, it would even show up under the dialog box, and as soon as I clicked "open" the "gray box of terror" appeared to let me know that an error had occurred and the program needed to close. I sent the error message on, but have received no response.
By Yehudad - Monday, December 26, 2005
an you try adding a picture to a completely new family tree?
Create a new individual and try adding a picture to him. Is the program then closes?I do suggest sending your file by email to GenOpro at with the exact scenario that you are doing. If there is a bug, be sure that Dan will fix it!!
By lematong - Monday, December 26, 2005
I tried generating a completely new Genomap. It accepted the names. Then I tried adding a picture and the program closed immediately.

Thanks for suggesting that I go to the big boss. I'll do that. Me
By lematong - Monday, December 26, 2005
Somehow I muggled my way through and managed to restore the function of adding pictures.
1. I went back to the recycle bin and restored the original folder of large pictures to its original place.
2. Then I resized the pictures right within the folder.
3. Then I tried picking up one of the resized pictures and it worked.
4. Now and then one of the pictures didn't work, so I made sure to click "preserve full path" which helped tremendously.
5. I'm now redoing all the pictures and saving the .gno file after each one.
6. I'm also praying a lotSmile
By Yehudad - Tuesday, December 27, 2005
I still suggest to send your file to Dan, describing all your actions. If there is a problem in GenoPro, I am sure that Dan will want to solve it.
By GenoProSupport - Wednesday, December 28, 2005
I would get to the desired picture, it would even show up under the dialog box, and as soon as I clicked "open" the "gray box of terror" appeared to let me know that an error had occurred and the program needed to close. I sent the error message on, but have received no response.

I need to write the code to "send the error" to GenoPro.  At the moment, the "send error" does sent the error to Microsoft.  I would be very surprised if Microsoft give you a response ever.

You are welcome to send me your family tree and tell me which picture is causing trouble.  I will take a look at it and give suggestions (if any).  By the way, are you aware of the tool to Rename Files / Move Pictures.  This tool is located in the Tools menu and is useful to do mass renaming of multiple pictures.  I wrote this tool for individuals who have moved their pictures to a different location (folder).

By lematong - Monday, January 2, 2006
I've solved my problem by resizing all my pictures and adding them again. This was a little time-consuming, but at least it got the job done.

One important thing I found out, however!!! When I click on "cancel" in the dialog box, the error message comes up and the program closed. This occurred over and over again. Now I avoid the "cancel" button. This might be a simple glitch.

Marianne
By Yehudad - Monday, January 2, 2006
76850 (1/2/2006)
One important thing I found out, however!!! When I click on "cancel" in the dialog box, the error message comes up and the program closed. This occurred over and over again. Now I avoid the "cancel" button. This might be a simple glitch.

Can you give a step by step description of what you are doing to get this error message? I'm trying to get this error with my family tree but everything seems to work just fine. Maybe the problem is somwhere in your file. Again my suggestion is to send it to Dan with the step-by-step description of what you are doing.

By GenoProSupport - Monday, January 9, 2006
76850 (1/2/2006)
One important thing I found out, however!!! When I click on "cancel" in the dialog box, the error message comes up and the program closed. This occurred over and over again. Now I avoid the "cancel" button. This might be a simple glitch.

On my machine, I never got a crash, however by revising the code, I found something was suspicious - possibly leading to a crash. I fixed this bug in November or December 2005.  I am not sure if the fix was in Beta 15b or 15c.  Can you try Beta 15c and tell me if you still get the crash?  If you do, please let me know.  I will fix this bug.

By GenoProSupport - Wednesday, January 11, 2006
You are right about this bug.  A few months ago, I fixed a bug that has been lurking for about 2 years.  I spent several hours searching for a solution, and managed to create another bug Blush.  This morning, I was adding pictures and I got a crash.  I think I got the same crash as you are describing.  This bug has been fixed and will be available in Beta 15d.