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Customers
GenoPro version: 2.5.3.4
Last Login: Wednesday, April 20, 2011
Posts: 1,
Visits: 4
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Customers
GenoPro version: 3.0.0.6
Last Login: Thursday, November 9, 2023
Posts: 97,
Visits: 6,555
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I have update problem also.
When I try to update from version 2.5.3.4 to version 2.5.3.8, it says that it is updating to version 2.5.3.8, but when I check in Help / About in Genoprp, it says I have version 2.5.3.7
But then I try Help / Check for updates, and it says I have version 2.5.3.8
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Customers
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: Wednesday, February 21, 2024
Posts: 4,
Visits: 54
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We have Genopro 2007 and when asking for update to 2011 ,says download Genopro Version 2.5.3.8 , but when requested there is an message 'Unable to open ''http: //www.genepro.com/installGenopro.exe.
Do we have to reinstall the new version and how do I load my trees?
Have backed up my trees online.
Regards
Michael and Penny Oram
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Customers
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: Wednesday, February 21, 2024
Posts: 4,
Visits: 54
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Panic over, have managed to download the current version 2011 ,2.5.3.7 into new folder.
Michael
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: 7 hours ago
Posts: 4,887,
Visits: 22,761
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When I try to update from version 2.5.3.4 to version 2.5.3.8, it says that it is updating to version 2.5.3.8, but when I check in Help / About in Genoprp, it says I have version 2.5.3.7
But then I try Help / Check for updates, and it says I have version 2.5.3.8
It is possible to install multiple versions of GenoPro, therefore you may be using a shortcut opening GenoPro version 2.5.3.4. Can you check if your shortcut uses the latest installation.
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Customers
GenoPro version: 3.0.0.6
Last Login: Thursday, November 9, 2023
Posts: 97,
Visits: 6,555
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I updated from version 2.5.3.4 by using the "check for updates" option inside genopro version 2.5.3.4,
I selected to update to a new folder for version 2.5.3.8, which proceeded OK and changed the desktop shortcut to point to the version 2.5.3.8 files.
When I open the Genopro from the 2.5.3.8 shortcut, it starts OK.
Viewing "help about" shows version 2.5.3.7, but using "Check for updates" from the "Help about" menu shows version 2.5.3.8.
(see attachment)
It seems that with version 2.5.3.8, there is a version mis-match between what "help about" reports, and what "check for updates reports"
I have never had version 2.5.3.7 installed on this PC, so it cannot be picking it up from PC.
Genopro2.5.3.8.jpg
(152 views,
234.75 KB)
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: 7 hours ago
Posts: 4,887,
Visits: 22,761
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Thank you for reporting this bug. The problem is the text in the About dialog displays "GenoPro Version 2.5.3.7" while the actual version is 2.5.3.8. I forgot to change the value of this label.
I made a new update of GenoPro 2.5.3.8 with the proper text in the About dialog. I also included the latest language pack update. Feel free to run a check for updates and you should not see this problem again.
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Customers
GenoPro version: 3.0.0.6
Last Login: Thursday, November 9, 2023
Posts: 97,
Visits: 6,555
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Many thanks, I updated my installation and the problem is fixed.
Your quick and helpful support to the many queries you respond to on the forum is much appreciated and very refreshing.
Also I must thank the other regular contributors, who are so helpful and patient with "Newbie" queries.
Congratulations, keep up the good work.
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Customers
GenoPro version: 2.5.3.9
Last Login: Saturday, August 8, 2015
Posts: 1,
Visits: 51
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UNABLE TO DOWNLOAD NEW UPDATE 2011. ERROR CODE: 80004004
DOESN'T GIVE ME ANY OPTIONS AS TO DOWNLOADS.
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Customers
GenoPro version: 3.0.1.4
Last Login: Friday, March 5, 2021
Posts: 1,
Visits: 2
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unable to install genopro 2011. error code: 80004004
please help!
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