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Home » GenoPro Help and Technical Support » Installing GenoPro - Registration key » CANNOT GET FREE REGISTRATION KEY


CANNOT GET FREE REGISTRATION KEY

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Author Error sending registration key: The attempt to connect to the server failed; please verify firewall settings, server name and port number
bebopped
Posted Saturday, November 5, 2011 - Post #29314
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Last Login: Saturday, November 5, 2011
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When I try to get it to send the key to my email address it comes up with the following message:

Error sending registration key to email '(email address)': 
The attempt to connect to the server failed; please verify firewall settings, server name and port number
https://api.genopro.com/ws.asmx

Edited: Monday, November 7, 2011 by GenoProSupport
GenoProSupport
Posted Monday, November 7, 2011 - Post #29334
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Gamma
FamilyTrees.GenoPro.com
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GenoPro version: 3.1.0.1
Last Login: Thursday, April 11, 2024
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According to our records, your request never reached our server... probably because of a firewall preventing GenoPro from sending a request for a registration key.

Feel free to use the following key XAK-BPL-ALL-MFH-TMP which is valid for 6 months.
scottcass
Posted Monday, August 13, 2012 - Post #30505
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I'm getting the same error code and can't get my free registration code.When I copy and paste the address into server it says there is a certificate error-Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.
jcmorin
Posted Tuesday, August 14, 2012 - Post #30508
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Gamma
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GenoPro version: 3.1.0.0
Last Login: Wednesday, October 7, 2020
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Are you running a filewall on the machine or on the network? GenoPro use a standard SSL certificate that is valid. Do you extra information about the error itself?


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