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It's inpossible to send e-mail to anybody form forum

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Author System error after sending mail to support
Posted Sunday, April 26, 2015 - Post #34970
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Gamma
GenoPro version: 2.5.4.0

Last Login: Friday, April 28, 2017
Posts: 14, Visits: 258
After sending mail to forum's participan the following page opens:

http://support.genopro.com/Uploads/Images/0acdfd3a-ad57-486e-b504-17f8.jpg
What to do?
 Ihave a serious problem with GenPro and can't recieve help!
Posted Sunday, April 26, 2015 - Post #34974
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GenoPro version: 3.0.1.0

Last Login: 2 days ago @ 10:36 PM
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You can always use another email client rather than the forum to send email e.g. Outlook, gmail etc. using the email address I provided elesewhere.

There may not be an early solution to your issue, given that the last release of GenoPro was over three years ago.  Perhaps it is better to look for a work around.  As I understand it your problem relates to images actually displayed on the genogram.  I suggest that you try using thumbnail images of the actual size required, say 250x250 pixels,  instead of the full full images. You can use Irfanview to create thumbnails in batch mode and reduce the image size considerably.


'lego audio video erro ergo disco' or "I read, I listen, I watch, I make mistakes, therefore I learn"
Posted Tuesday, April 28, 2015 - Post #34975
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Gamma
GenoPro version: 2.5.4.0

Last Login: Friday, April 28, 2017
Posts: 14, Visits: 258
Thanks a lot for answer, BUT
1. I don't know any of suppot guy's email adresses 
2. I have ACDSee manager, editor etc and USE smal images ( about 500 kbt) 
So, I  reduce em all to say 100 kbt, but I'm doubt that helps.
3. I can't find how to open place dialog in GenPro? What menu?
I've read it in help but there is no instruction how to open it (it is a mistake in help contents)
Posted Tuesday, April 28, 2015 - Post #34976
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Gamma
GenoPro version: 2.5.4.0

Last Login: Friday, April 28, 2017
Posts: 14, Visits: 258
Thanks for advise. I made most of photos 250x250 pixels and it works!
Posted Tuesday, April 28, 2015 - Post #34977
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GenoPro version: 3.0.1.0

Last Login: 2 days ago @ 10:36 PM
Posts: 2,510, Visits: 17,767
2. Glad that 250x250 works for you. Maybe other photos that are not displayed on genogram can still be full size.

1.  I gave you an email address last week in this post http://support.genopro.com/FindPost34956.aspx

3. to see Place dialog put cursor in place field and key Ctrl & E or right click for context menu then chose edit place e.g.

http://support.genopro.com/Uploads/Images/f7b6d09a-bd2a-46fc-b0ef-322c.png


You can also open it from from Table Layout, Places and Locations, by clicking Properties icon or pressing Enter when positioned on text field (not hyperlink). The tool tip on Properties icon indicates Ctrl & I but this does not work for me.


'lego audio video erro ergo disco' or "I read, I listen, I watch, I make mistakes, therefore I learn"


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