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GenoPro Won't Open Previous Project
GenoPro Won't Open Previous Project
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Author
ctoombs12
Posted Thursday, July 6, 2017
-
Post #38178
Forum Newbie
Gamma
GenoPro version: 3.0.1.0
Last Login: Tuesday, July 25, 2017
Posts: 1,
Visits: 4
I just
started
a project on GenoPro today for a college course I am enrolled in. I spent several hours working on it before I decided to take a break (because my
family
is a cluttered mess) and I saved several times during that time frame. After taking a break for a couple hours I tried to pull my
genogram
back up to start working on it again and GenoPro refuses to open it. It
states
:
"Cannot import text file because its format is unknown to GenoPro. Please supply a valid XML or
Gedcom file
."
On my PC the file is Genogram.gno and it evens pulls it up with I use the "
find
"
option
in GenoPro, but the program still refuses to open it. Is there any possible way for me to get my file to open or am I going to have to start from scratch and redo several hours of work?
Edited:
Thursday, July 6, 2017 by
ctoombs12
GenoProSupport
Posted Monday, July 10, 2017
-
Post #38188
Legendary Master
Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Yesterday @ 2:09 PM
Posts: 4,887,
Visits: 22,761
Unfortunately the content of the sample
file you sent
me is filled with zeroes. If you open the .gno file with Notepad, you will notice the the file contains only blanks.
This kind of hardware
error
occurs typically on removable flash drives or USB drives.
My recommendation is to always make
backups
on multiple storage devices, as standard HDD drives also fail within a few
years
.
GenoPro also offers free secure backups at
https://www.genopro.com/help/backup-online/
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