Expired access code

Expired access code

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By 656037 - Wednesday, November 18, 2009

I am attaching a concern one of my students had:

After I emailed you last night I decided to work some more on my project. Apparently the general code did not work because when I tried logging in it said my access code had expired but it had saved my work from the last time. However, this time I was not so lucky. It would not let me save my work last night since the access code was expired. I tried reregistering again and it never sent me the access code. Luckily I printed out what I had done so I will show you tonight. Laura Herbst

Is there something that she may not be doing correctly? Am I correct in giving the students my email as their access code to work on this?

Thank you!

By genome - Wednesday, November 18, 2009

If your student has been using GenoPro for more than 180 days then she will need to obtain a new academic evaluation key using your referrer ID (usually your email) ensuring her email address is correct. See video tutorial here

If he/she had instead obtained a 14-day evaluation in error then again she should apply for an academic evaluation key.

p.s. For future reference, please post in the appropriate sub-forum as this post does not appear to be about 'Report Generator Bugs' and should have been posted in 'Bug Reports' . Thank You