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Expired access code

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Posted Wednesday, November 18, 2009 - Post #24981
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I am attaching a concern one of my students had:
 
After I emailed you last night I decided to work some more on my project. Apparently the general code did not work because when I tried logging in it said my access code had expired but it had saved my work from the last time. However, this time I was not so lucky. It would not let me save my work last night since the access code was expired. I tried reregistering again and it never sent me the access code. Luckily I printed out what I had done so I will show you tonight.  Laura Herbst
 
Is there something that she may not be doing correctly?  Am I correct in giving the students my email as their access code to work on this?
 
Thank you!
 
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Posted Wednesday, November 18, 2009 - Post #24982
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If your student has been using GenoPro for more than 180 days then she will need to obtain a new academic evaluation key using your referrer ID (usually your email) ensuring her email address is correct. See video tutorial here

If he/she had instead obtained a 14-day evaluation in error then again she should apply for an academic evaluation key.

p.s. For future reference, please post in the appropriate sub-forum as this post does not appear to be about 'Report Generator Bugs' and should have been posted in 'Bug Reports' . Thank You

'lego audio video erro ergo disco' or "I read, I listen, I watch, I make mistakes, therefore I learn"

Edited: Wednesday, November 18, 2009 by Ron


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