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By 689839 - Sunday, February 14, 2010
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On my website when I click on any persond familytree I get a blank PDF no drawings. Could you please help Thank you, Robert
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By genome - Sunday, February 14, 2010
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Difficult to advise without any real evidence being provided (e.g. such as the URL of your website) but I suggest you install the free Foxit PDF reader as your default reader instead of using Adobe's bloated Acrobat Reader. In my experience the Adobe reader struggles with complex PDF genomaps.
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By 689839 - Monday, February 15, 2010
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Yes!!! Thank you it works with Foxit PDF reader but I used Acrobat reader 9 before, I wonder what happened..... Thank you, Robert
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By maru-san - Monday, February 15, 2010
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Adobe has problems showing oversized (mainly width) pdf charts as I found with some other programs. It will display the pdf file as a blank sheet.
It would be advisable to Ron to remove the reference in the config.xml file to use the Adobe Reader. Just a PDF Reader should be good enough.
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By 689839 - Wednesday, February 17, 2010
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Maru-san, Thank you very much for your response, Fox it PDF also brings the whole tree not just pesonal tree. How do I remove the reference in the config.xml, Can you give me the instructions. Another Question, my family tree now horizontally very wide, how do I turn it into vertican so people can print on multiple 8X11 letter size. Thank you so much again for your support. Robert
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By appleshaw - Wednesday, February 17, 2010
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Does http://support.genopro.com/Topic25456-86-1.aspx answer?
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By 689839 - Wednesday, February 17, 2010
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I have lost my config.xml where can I find it :-) Thank you, Robert
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By 689839 - Wednesday, February 17, 2010
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My genomap0 is created as a blank PDF (102kb) SVG version is fine (603kb) genomap0.htm (5kb) ???
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By 689839 - Wednesday, February 17, 2010
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Genomap2 and Genomap3 taps are blank can I delete them?
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By Poolzone - Wednesday, February 17, 2010
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Genomap2 and Genomap3 taps are blank can I delete them?
Yes.
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By 689839 - Friday, February 19, 2010
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How do I delete them
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By Poolzone - Saturday, February 20, 2010
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"Right Click" on tab and 'delete genomap'
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By 689839 - Monday, February 22, 2010
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Cannot be done, right click no response
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By fbukolyi - Monday, February 22, 2010
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Are you on Windows 7? If so, check this
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By 689839 - Sunday, February 28, 2010
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Feri, Thank you, after applying compatibility mode it works I can delete tabs now. Thank you again, Robert
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