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By 779214 - Tuesday, March 29, 2011
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I just updated to version 2.5.3.9 and now most of my files / genomaps seem to have disappeared - it appears that there are only two files remaining!
The attached shows the message I get when I tried to open them in the drop down menu under "file" - after the first attempt to open them, they disappear from the drop down menu and they don't show up when I search my computer for them.
What happened to these files and why can't I open them after the update? More importantly, how do I get them back???
Update 5:26 pm - Please disregard the above post, my files have re-appeared suddenly - I closed and re-opened GenoPro and all files / genomaps are now there again.
Thank you
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By appleshaw - Tuesday, March 29, 2011
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Can not help. Just updated with no problem (XP)
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By 925467 - Monday, July 18, 2011
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Hello,
I' m new user of Genopro and I really don't understand how to keep the tree and files???? I started tomake a tree during 2 hours and I made a suvegarde on my email adresse and so and so but today when I want to go in Genopro again I see that everithing I done yesterday is lost and I received nothing in my Email adresse. Im so desapointed; Somebody could explain to me how sauvegarde everithing.. I'm not enough clever for use that a think ;o) And sorry for my english which is bad.
Thank for an answer
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By Howard53 - Tuesday, July 19, 2011
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There are two steps in saving your data:- You should keep a copy locally on your own computer via the 'Save' or 'Save as' command in the 'File' menu.
- You can backup (sauvegarde) your data on Genopro's servers - the instructions to do this are here.
I hope you can find your lost file.
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By 424700 - Tuesday, August 20, 2013
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If a file has been created but not saved, and the computer crashes, is the file lost forever or is there a way to recover it?
Thanks.
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By appleshaw - Wednesday, August 21, 2013
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When you first create a file it is in the computer memory, until you save it somewhere - disc, memory stick, whatever. So if the computer crashes it will loose everything in its memory.
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By HelenaG - Sunday, October 13, 2013
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He comprado y descargado GenoPro y al abrirlo no están los archivos que tenia guardados con la versión de prueba. Como los recupero?? Gracias
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