GenoPro Home
GenoPro Home  |  Get Started With My Genealogy Tree  |  Buy  |  Login  |  Privacy  |  Search  |  Site Map
 

GenoPro Support Forum




Author most files / genomaps disappeared after update
Posted Tuesday, March 29, 2011 - Post #28106
Forum Newbie

Forum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum Newbie

Customers
GenoPro version: 2.5.3.9

Last Login: Tuesday, June 14, 2011
Posts: 6, Visits: 22
I just updated to version 2.5.3.9 and now most of my files / genomaps seem to have disappeared - it appears that there are only two files remaining! 

The attached shows the message I get when I tried to open them in the drop down menu under "file" - after the first attempt to open them, they disappear from the drop down menu and they don't show up when I search my computer for them.

What happened to these files and why can't I open them after the update?  More importantly, how do I get them back???

Update 5:26 pm - Please disregard the above post, my files have re-appeared suddenly - I closed and re-opened GenoPro and all files / genomaps are now there again.

Thank you


Edited: Tuesday, March 29, 2011 by 779214
Posted Tuesday, March 29, 2011 - Post #28107
Grand Master

Grand MasterGrand MasterGrand MasterGrand MasterGrand MasterGrand MasterGrand MasterGrand MasterGrand Master

Customers
Important Contributors
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.0

Last Login: Wednesday, August 3, 2022
Posts: 1,553, Visits: 30,814
Can not help. Just updated with no problem (XP)
Posted Monday, July 18, 2011 - Post #28691
Forum Newbie

Forum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum Newbie

Customers
GenoPro version: 2.5.3.9

Last Login: Thursday, July 21, 2011
Posts: 1, Visits: 1
Hello,

I' m new user of Genopro and I really don't understand how to keep the tree and files???? I started tomake a tree during 2 hours and I made a suvegarde on my email adresse and so and so but today when I want to go in Genopro again I see that everithing I done yesterday is lost and I received nothing in my Email adresse. Im so desapointed; Somebody could explain to me how sauvegarde everithing.. I'm not enough clever for use that a think ;o) And sorry for my english which is bad.

Thank for an answer


Tags:
Posted Tuesday, July 19, 2011 - Post #28692
Famous Writer

Famous WriterFamous WriterFamous WriterFamous WriterFamous WriterFamous WriterFamous WriterFamous WriterFamous Writer

Customers
Important Contributors
GenoPro version: 3.0.1.0

Last Login: 9 hours ago
Posts: 434, Visits: 6,708
There are two steps in saving your data:
  1. You should keep a copy locally on your own computer via the 'Save' or 'Save as' command in the 'File' menu.
  2. You can backup (sauvegarde) your data on Genopro's servers - the instructions to do this are here.
I hope you can find your lost file.
Posted Tuesday, August 20, 2013 - Post #32279
Junior Member

Junior MemberJunior MemberJunior MemberJunior MemberJunior MemberJunior MemberJunior MemberJunior MemberJunior Member

Customers
GenoPro version: 3.0.0.7

Last Login: Monday, December 27, 2021
Posts: 11, Visits: 17
If a file has been created but not saved, and the computer crashes, is the file lost forever or is there a way to recover it?

Posted Wednesday, August 21, 2013 - Post #32290
Grand Master

Grand MasterGrand MasterGrand MasterGrand MasterGrand MasterGrand MasterGrand MasterGrand MasterGrand Master

Customers
Important Contributors
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.0

Last Login: Wednesday, August 3, 2022
Posts: 1,553, Visits: 30,814
When you first create a file it is in the computer memory, until you save it somewhere - disc, memory stick, whatever. So if the computer crashes it will loose everything in its memory.
Posted Sunday, October 13, 2013 - Post #32603
Forum Newbie

Forum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum Newbie

Customers
Gamma
GenoPro version: 3.0.0.7

Last Login: Tuesday, January 22, 2019
Posts: 7, Visits: 11
He comprado y descargado GenoPro y al abrirlo no están los archivos que tenia guardados con la versión de prueba. Como los recupero?? Gracias


Similar Topics

Click to view RSS...
Expand / Collapse

Reading This Topic

Expand / Collapse