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By marciawiin - Tuesday, April 26, 2011
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Please help--I teach a Marriage and Family master's in counseling class for Liberty University, and I purchased GenoPro 2007 a couple of years ago. Over the past few months whenever I have attempted to open a genogram document (.gno) through Blackboard, I hear a deep "thunk" sound and it won't open the document. The genograms are due this weekend and I need to be able to grade them. I'd really appreciate help to get my GenoPro software up and running again so I can do the grading.
Thanks!
Marcia Wiinamaki
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By GenoProSupport - Tuesday, April 26, 2011
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Do you have permissions to access the .gno file through Blackboard? What error message do you get?
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By marciawiin - Thursday, April 28, 2011
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I don't know if I have permission from Blackboard. I never used to need it to make the program work correctly and open the documents. I can't tell what error message I get, because it makes that low, echoey "thunk" sound and disappears really quickly. I'll try to investigate the permission aspect, but I don't know where to begin. Any clues?
Thanks,
Marcia Wiinamaki
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By GenoProSupport - Friday, April 29, 2011
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If GenoPro had an error opening the file, GenoPro would display a message about it. GenoPro does not make any sound when an error occurs.
Can you download or save the GenoPro (.gno) file on your local computer or a memory/usb stick? If so, please send me your GenoPro file and I will see if I can open it.
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