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Can't open my students' genograms through Blackboard on GenoPro 2007

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Author When I attempt to open my students' genograms through Blackboard, I hear a deep "thunk" sound and it won't open the document.
marciawiin
Posted Tuesday, April 26, 2011 - Post #28257
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GenoPro version: 2.0.1.6
Last Login: Thursday, May 5, 2011
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Please help--I teach a Marriage and Family master's in counseling class for Liberty University, and I purchased GenoPro 2007 a couple of years ago.  Over the past few months whenever I have attempted to open a genogram document (.gno) through Blackboard, I hear a deep "thunk" sound and it won't open the document.  The genograms are due this weekend and I need to be able to grade them.  I'd really appreciate help to get my GenoPro software up and running again so I can do the grading.

Thanks!

Marcia Wiinamaki

Edited: Friday, April 29, 2011 by GenoProSupport
GenoProSupport
Posted Tuesday, April 26, 2011 - Post #28259
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Gamma
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GenoPro version: 3.1.0.1
Last Login: Thursday, January 16, 2025
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Do you have permissions to access the .gno file through Blackboard?  What error message do you get?
marciawiin
Posted Thursday, April 28, 2011 - Post #28279
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GenoPro version: 2.0.1.6
Last Login: Thursday, May 5, 2011
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I don't know if I have permission from Blackboard.  I never used to need it to make the program work correctly and open the documents.  I can't tell what error message I get, because it makes that low, echoey "thunk" sound and disappears really quickly.  I'll try to investigate the permission aspect, but I don't know where to begin.  Any clues?

Thanks,
Marcia Wiinamaki
GenoProSupport
Posted Friday, April 29, 2011 - Post #28280
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GenoPro version: 3.1.0.1
Last Login: Thursday, January 16, 2025
Posts: 4,886, Visits: 22,775
If GenoPro had an error opening the file, GenoPro would display a message about it.  GenoPro does not make any sound when an error occurs.

Can you download or save the GenoPro (.gno) file on your local computer or a memory/usb stick?  If so, please send me your GenoPro file and I will see if I can open it.


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