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By 531573 - Saturday, May 7, 2011
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My students are reporting they have no volume on some of the video tutorials. I checked it out and also have volume only on some videos.
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By 531573 - Friday, May 13, 2011
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OK - so I figured this our myself. To fix this problem you need to upgrade to the 2011 version of Genopro. (Which I did not even know existed.) If I knew that the support for this product would be so terrible I never would have asked my institution to buy it for our students. I won't make that mistake again and will encourage others to select a different product - anything BUT Genopro.
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By GenoProSupport - Friday, May 13, 2011
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Yes, we need to redo the videos. We have many videos we also want to create, including an introduction with step-by-step instructions to get started, such as creating a family, adding parents, children, a second spouse, and perhaps how to print the family tree on a single page.
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