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By Jarbatti - Wednesday, February 22, 2012
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I subscribed free evaluation key on 9th Feb,2012 & was ready to purchase permanent key on 21st Feb,2012. While making payment online of USD 44.00, in the first instance my internatioal debit card was not accepted. Hence I used PayPal gateway & made the payment using same debit card. This time the payment was successful & I recd. ack. from PayPal as well as GenoPro. I recd. the permanent key on my Email..However I also recd. an extra key - second mail, & on checking my a/c I found that USD 44.00 has been debitted twice. So I am having two keys inadventarily & would like to return the extra key & request for refund. Please respond.
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By GenoProSupport - Thursday, February 23, 2012
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I sent you an email asking which payment method (PayPal or Visa) you prefer a refund. I decided to issue your refund via PayPal.
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By Jarbatti - Wednesday, April 4, 2012
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recd refund. thanks.sorry for delay in reply.
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By GenoProSupport - Wednesday, April 4, 2012
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You are welcome! 
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By Timbo - Wednesday, June 13, 2012
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On June 11th I purchased GenPro online. When the site said that the credit card payment didn't go through on the first attempt, I re-entered my credit card info. I now see on my card statement that I've been charged twice for my purchase. I only want one licence, not two, and would like a refund of the second one.
Also I never received an email with my receipt or Registration Key. Please look into this and advise. Is there a problem with the email address that I used: tja@aldertons.com
Thank you.
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By GenoProSupport - Thursday, June 14, 2012
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Hello Tim, Your second purchase was refunded.
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By Timbo - Friday, June 15, 2012
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Thank you. I still see the charge on my account, but I realize it may take a couple of days to clear.
The second part of my question was regarding getting a receipt (for tax purposes) and a registration key.
Pls advise. Thanks.
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By GenoProSupport - Friday, June 15, 2012
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Timbo (15-Jun-2012)
Thank you. I still see the charge on my account, but I realize it may take a couple of days to clear.
The second part of my question was regarding getting a receipt (for tax purposes) and a registration key.
Pls advise. Thanks.
It takes a few days for the transaction to settle. When you purchase GenoPro, you receive an email receipt with the invoice number, product purchase and amount paid. You may print this invoice. If you really need something more sophisticated, we can send you a PDF invoice by email.
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