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Customers
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: Wednesday, October 14, 2020
Posts: 5,
Visits: 35
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I subscribed free evaluation key on 9th Feb,2012 & was ready to purchase permanent key on 21st Feb,2012. While making payment online of USD 44.00, in the first instance my internatioal debit card was not accepted. Hence I used PayPal gateway & made the payment using same debit card. This time the payment was successful & I recd. ack. from PayPal as well as GenoPro. I recd. the permanent key on my Email..However I also recd. an extra key - second mail, & on checking my a/c I found that USD 44.00 has been debitted twice. So I am having two keys inadventarily & would like to return the extra key & request for refund. Please respond.
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Saturday, May 11, 2024
Posts: 4,887,
Visits: 22,766
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I sent you an email asking which payment method (PayPal or Visa) you prefer a refund. I decided to issue your refund via PayPal.
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Customers
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: Wednesday, October 14, 2020
Posts: 5,
Visits: 35
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recd refund. thanks.sorry for delay in reply.
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Saturday, May 11, 2024
Posts: 4,887,
Visits: 22,766
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You are welcome! 
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Last Login: Saturday, June 16, 2012
Posts: 2,
Visits: 8
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On June 11th I purchased GenPro online. When the site said that the credit card payment didn't go through on the first attempt, I re-entered my credit card info. I now see on my card statement that I've been charged twice for my purchase. I only want one licence, not two, and would like a refund of the second one.
Also I never received an email with my receipt or Registration Key. Please look into this and advise. Is there a problem with the email address that I used: tja@aldertons.com
Thank you.
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Saturday, May 11, 2024
Posts: 4,887,
Visits: 22,766
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Hello Tim,Your second purchase was refunded.
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Last Login: Saturday, June 16, 2012
Posts: 2,
Visits: 8
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Thank you. I still see the charge on my account, but I realize it may take a couple of days to clear.
The second part of my question was regarding getting a receipt (for tax purposes) and a registration key.
Pls advise. Thanks.
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Saturday, May 11, 2024
Posts: 4,887,
Visits: 22,766
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Timbo (15-Jun-2012)
Thank you. I still see the charge on my account, but I realize it may take a couple of days to clear.
The second part of my question was regarding getting a receipt (for tax purposes) and a registration key.
Pls advise. Thanks.
It takes a few days for the transaction to settle. When you purchase GenoPro, you receive an email receipt with the invoice number, product purchase and amount paid. You may print this invoice. If you really need something more sophisticated, we can send you a PDF invoice by email.
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