GenoPro Home
GenoPro Home  |  Get Started With My Genealogy Tree  |  Buy  |  Login  |  Privacy  |  Search  |  Site Map
 
Please Help!


https://support.genopro.com/Topic30695.aspx
Print Topic | Close Window

By steph1319 - Saturday, September 22, 2012
Please help! I am a college student and am supposed to have a detailed genogram done by October 5th. For some reason, genopro is crashing my whole entire system. It seems to be kind of random but I know it happens every time I try and use the drop down menu to pick an emotional relationship and it just happened when I tried to use the new horizontal line button. I am having a really difficult time trying to get this done. I am using the newest version and the registration key is one that is connected to my professor's email address. Please help me.

Thanks,
Stephanie
By appleshaw - Saturday, September 22, 2012
This is an unusual happening and could be a problem on your PC. To help sort things out you should give GenoPro (this forum) details of the OS you use and any virus software installed
By 1135564 - Monday, September 24, 2012
This is happening to me.  I have to save every one to two minutes or I lose EVERYTHING!!  Its very frustrating.  If my professor had not required us to use this program, I would DEFINITELY be switching to another program.  I tried to uninstall and reinstall but it did not help, shut down about two minutes into using the program again.
By appleshaw - Monday, September 24, 2012
Are you using your own PC or is it part of a network? Other people do not get this problem so obviously you have a different set-up.
As you have re-installed the program this is unlikeley to be the main cause. I have just downloaded a new copy and put it into a different directory. Emotional relationships no problem.
I am using an old PC with the XP operating system. You will have a newer version, although it has been tested on these.
So tell the forum what your PC contains. The problem can not be diagnosed without more information.