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By Liptack - Saturday, November 23, 2013
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I have been backing up my data online since a year ago. Since then I have reformatted my computer and re-installed my programs. Now when I sign in to online backup there are no files there (I am using the same email and password I used previously). I really cannot afford to lose all that data! Where can I get those files back from my server.
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By appleshaw - Saturday, November 23, 2013
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If you used the online backup of the GenoPro file menu, but are having problems, try the ftp client from
http://www.genopro.com/help/ftp-client/
This will show you the files on the server and you can download from there
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By Liptack - Saturday, November 23, 2013
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Thanks for the reply. I wasn't able to get the FTP client to work (it said the folder name was invalid). Fortunately I was able to find my files on an old hard drive backup.
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