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online backups lost
online backups lost
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Author
Liptack
Posted Saturday, November 23, 2013
-
Post #32748
Forum Newbie
Customers
GenoPro version: 3.0.1.4
Last Login: Thursday, September 2, 2021
Posts: 3,
Visits: 15
I have been backing up my data online since a
year
ago. Since then I have reformatted my computer and re-
installed
my programs. Now when I sign in to
online backup
there are no files there (I am using the same email and password I used previously). I really cannot afford to lose all that data! Where can I get those files back from my server.
appleshaw
Posted Saturday, November 23, 2013
-
Post #32749
Grand Master
Customers
Important Contributors
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.0
Last Login: 12 hours ago
Posts: 1,583,
Visits: 31,681
If you used the online backup of the GenoPro file menu, but are having problems, try the
ftp client
from
http://www.genopro.com/help/ftp-client/
This will show you the files on the server and you can
download
from there
Liptack
Posted Saturday, November 23, 2013
-
Post #32750
Forum Newbie
Customers
GenoPro version: 3.0.1.4
Last Login: Thursday, September 2, 2021
Posts: 3,
Visits: 15
Thanks for the reply. I wasn't able to get the FTP client to work (it said the folder name was invalid). Fortunately I was able to
find my files
on an old hard drive backup.
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